Customer Order Management - Digitalization & Automation

PT. ADIDAS INDONESIA; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT. ADIDAS INDONESIA is seeking a detail-oriented team member with automation experience to manage customer orders and returns from processing through resolution.

The role emphasizes on-time delivery, accurate returns handling, and advanced Excel-driven reporting to boost efficiency and process accuracy. Collaboration with cross-functional teams and participation in SAP-related activities are expected.

Qualifications

• Advanced Excel with VBA and Index skills.
• 2–4 years in order management or digital automation projects.
• Knowledge of SAP/ERP systems.

Responsibilities

• Collaborate on delivery note creation and execution to meet SLAs.
• Manage full customer returns process, including refunds and replacements.
• Maintain accurate order records and pursue process improvements.
• Lead automation projects for order management tools (Excel VBA).
• Participate in SAP workshops, upgrades, go-lives, and regression testing in CS.

Skills

Excel VBA

Tableau

Power BI

SAP/ERP

Order management

Automation

Communication

Problem solving

Education

Bachelor's degree in IS/IT or related field

Tools

SAP

Job description

The position is intended for a detail-oriented team member with automation experience who can manage customer orders and return operations from processing through resolution. The role ensures smooth order processing, on-time delivery, and quick, accurate handling of returns. It also uses advanced Excel skills to improve reporting, operational efficiency, and process accuracy.

Key Responsibilities

Collaborate with relevant channels on delivery note creation and execution, ensuring that goods delivery meets applicable service level agreements.

Manage the complete customer returns process, including refunds and replacements, in accordance with company policy.

Maintain accurate order records and contribute to ongoing process improvements.

Lead automation projects for order management tools, with a minimum expectation of Excel VBA-based skills.

Participate, when required, in SAP workshops, upgrades, go-lives, and regression testing within the Customer Service area.

Candidate Requirements

Education and Experience

A bachelor’s degree is preferred, particularly in IS or IT, Supply Chain, Statistics, or a related field.

Candidates should have 2–4 years of experience in order management or digital automation projects.

Technical Skills

Advanced Excel capability is essential, including at least VBA and Index skills; Tableau & PowerBI is required.

Good knowledge of SAP or ERP systems, including PEU or REU, is advantaged.

Professional Capabilities

The role requires strong communication and problem-solving skills, as well as an organized, detail oriented, agile, and multitasking-oriented approach suited to a fast-paced environment.

Collaboration and Customer Focus

The successful candidate is expected to maintain a customer-first attitude and work effectively with cross-functional teams while supporting reliable order fulfillment, returns management, and process improvement.

Textiles, Clothing & Accessories 51-100 employees

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.

Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.

Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.