Automation & Order Management Specialist (Excel VBA & BI)

Intrias Mandiri Sejati

Jakarta Selatan

On-site

IDR 120,000,000 - 240,000,000

Full time

9 hours ago

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Job summary

Intrias Mandiri Sejati is seeking an Order Management & Automation Specialist to optimize order flows, improve accuracy, and support SAP/ERP processes. You will handle returns, refunds, and SLA-driven delivery notes while driving continuous process improvements.

The role requires 2–4 years in order management or digital automation, advanced Excel with VBA/INDEX, and proficiency in Tableau/Power BI. Collaboration across teams and a digitalization mindset are essential.

Qualifications

Bachelor's degree in Information Systems, Information Technology, Supply Chain, Statistics or related field.
2–4 years of experience in order management or digital automation projects.
Advanced Excel skills including VBA and INDEX functions.
Proficiency in Tableau and Power BI.
Good knowledge of SAP or ERP systems; PEU/REU experience is a plus.
Strong communication and problem-solving skills.
Highly organized and able to manage multiple tasks in a fast-paced environment.
Customer-oriented with cross-functional collaboration capability.

Responsibilities

Collaborate on delivery note creation and execution to meet SLAs.
Manage end-to-end customer returns, refunds and replacements per policy.
Maintain accurate order records and drive process improvements.
Lead automation projects for order management tools, focusing on Excel VBA.
Participate in SAP workshops, go-live activities and regression testing as needed.
Use automation and data reporting to improve efficiency and accuracy.