Technical Account Manager- IND

Talent Search Recruitment - Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Talent Search Recruitment - Indonesia is seeking a Technical Account Manager (TAM) to lead the deployment of Saas-based logistic product solutions for a key retail client in Indonesia. The TAM will manage end-to-end deployments, plan project milestones, and supervise on-site rollouts across Indonesia.

The role requires strong communication in English and Bahasa, travel readiness, and the ability to work independently while collaborating with internal teams and external vendors to ensure

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in software implementation and project management, preferably in retail or supply chain industries.
• Strong understanding of retail operations and supply chain processes.
• Excellent communication skills in English (written and verbal).
• Willingness to travel extensively across Indonesia.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving mindset and adaptability to evolving client requirements.

Responsibilities

• Lead end-to-end deployment of product solutions for retail clients in Indonesia, ensuring timely and successful implementation.
• Develop detailed deployment plans with milestones, timelines, and resources, ensuring alignment with business goals.
• Travel across Indonesia to supervise rollouts, provide hands-on technical guidance, and troubleshoot implementation issues.
• Coordinate with internal teams, external vendors, and client stakeholders to maintain clear communication and ensure seamless project delivery.
• Conduct end-user training sessions and provide post-deployment support in both English and Bahasa.
• Execute rigorous testing to ensure software functionality, performance, and reliability; resolve deployment issues proactively.
• Maintain accurate deployment records, document issue resolutions, and present regular progress reports to management.

Skills

Communication

English Proficiency

Independent Work

Collaboration

Problem Solving

Travel Ready

Education

Bachelor's in Computer Science

Bachelor's in Information Technology

Job description

About the job Technical Account Manager- IND

Role Overview

We are seeking a Technical Account Manager (TAM) to lead the implementation of logistic product solutions (Saas) for a key retail client in Indonesia. This role is part of the TAM/Customer Success team, responsible for ensuring successful deployment and long-term client satisfaction through solution-oriented delivery.

Key Responsibilities

• Implementation Management: Lead end-to-end deployment of product solutions for retail clients in Indonesia, ensuring timely and successful implementation.
• Project Planning: Develop detailed deployment plans with milestones, timelines, and resources, ensuring alignment with business goals.
• On-site Deployment: Travel across Indonesia to supervise rollouts, provide hands-on technical guidance, and troubleshoot implementation issues.
• Stakeholder Collaboration: Coordinate with internal teams, external vendors, and client stakeholders to maintain clear communication and ensure seamless project delivery.
• Training & Support: Conduct end-user training sessions and provide post-deployment support in both English and Bahasa.
• Quality Assurance: Execute rigorous testing to ensure software functionality, performance, and reliability; resolve deployment issues proactively.
• Documentation & Reporting: Maintain accurate deployment records, document issue resolutions, and present regular progress reports to management.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related fields.
• Proven experience in software implementation and project management, preferably in retail or supply chain industries.
• Strong understanding of retail operations and supply chain processes.
• Excellent communication skills in English (both written and verbal).
• Willingness to travel extensively across Indonesia.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving mindset and adaptability to evolving client requirements.