Desktop Support Engineer - Windows/macOS/Linux Expert

Axiom Technologies; Daerah Khusus Ibukota Jakarta; On-site; IDR 504,965,493 - 841,609,156; Full time

Job summary

A global IT services partner is seeking a capable IT Support Technician to provide on-site assistance for desktop computing environments in Jakarta. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, with at least 2 years of experience in desktop support. Responsibilities include troubleshooting hardware and software issues and setting up new employee workstations. Candidates should be familiar with Windows OS, Office 365, and ticketing systems. The role demands excellent communication and problem-solving skills.

Qualifications

• 2+ years of experience in a desktop support or IT technician role.
• Strong knowledge of basic networking concepts.
• Familiarity with ticketing systems.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system or in-person.
• Troubleshoot hardware and software issues efficiently.

Skills

Technical support

Troubleshooting

Communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Windows OS

Office 365

ServiceNow

JIRA

Job description

A global IT services partner is seeking a capable IT Support Technician to provide on-site assistance for desktop computing environments in Jakarta. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, with at least 2 years of experience in desktop support. Responsibilities include troubleshooting hardware and software issues and setting up new employee workstations. Candidates should be familiar with Windows OS, Office 365, and ticketing systems. The role demands excellent communication and problem-solving skills.