IT Support Specialist: Cross-Platform Troubleshooting

PT INDONESIA LOGAM PRATAMA; Tangerang Selatan; Presencial; IDR 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

PT Indonesia Logam Pratama in Tangerang Selatan is seeking an IT Support professional to resolve IT requests from employees, install software and drivers, and adjust configurations to fix computer issues.

The role requires a bachelor degree in IT (fresh graduate), familiarity with Windows, Mac OS and Linux, strong communication, and the ability to log and update service tickets within promised timeframes.

Formación

• Bachelor degree in IT (fresh graduate)
• High-level knowledge of commonly used software, hardware and applications
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Understanding Windows, Mac OS and Linux System
• Strong oral communication skills to gather information from employees and explain complex technical concepts
• Demonstrated written communication skills to create useful support logs
• Time management skills to provide updates and fixes within a promised time frame

Responsabilidades

• Resolving IT support requests from employees
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Generate and updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Conocimientos

Analytical thinking

Troubleshooting

Communication skills

Time management

Windows OS

Mac OS

Linux

Educación

Bachelor's degree in IT

Descripción del empleo

PT Indonesia Logam Pratama in Tangerang Selatan is seeking an IT Support professional to resolve IT requests from employees, install software and drivers, and adjust configurations to fix computer issues.

The role requires a bachelor degree in IT (fresh graduate), familiarity with Windows, Mac OS and Linux, strong communication, and the ability to log and update service tickets within promised timeframes.