IT Support Specialist: Cross-Platform Troubleshooting

PT INDONESIA LOGAM PRATAMA

Tangerang Selatan

On-site

IDR 66,960,000 - 100,440,000

Full time

14 days+

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Job summary

PT Indonesia Logam Pratama in Tangerang Selatan is seeking an IT Support professional to resolve IT requests from employees, install software and drivers, and adjust configurations to fix computer issues.

The role requires a bachelor degree in IT (fresh graduate), familiarity with Windows, Mac OS and Linux, strong communication, and the ability to log and update service tickets within promised timeframes.

Qualifications

Bachelor degree in IT (fresh graduate)
High-level knowledge of commonly used software, hardware and applications
Analytical and problem-solving skills to troubleshoot and diagnose issues
Understanding Windows, Mac OS and Linux System
Strong oral communication skills to gather information from employees and explain complex technical concepts
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame

Responsibilities

Resolving IT support requests from employees
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Installing new software and hardware drivers and updating existing ones as needed
Generate and updating employees on the status of their service requests
Logging all service requests and updating tickets as needed