IT Desktop Support Engineer – Jakarta, Indonesia.

Axiom Technologies; Daerah Khusus Ibukota Jakarta; On-site; IDR 504,965,493 - 841,609,156; Full time

Job summary

A global IT services partner is seeking a capable IT Support Technician to provide on-site assistance for desktop computing environments in Jakarta. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, with at least 2 years of experience in desktop support. Responsibilities include troubleshooting hardware and software issues and setting up new employee workstations. Candidates should be familiar with Windows OS, Office 365, and ticketing systems. The role demands excellent communication and problem-solving skills.

Qualifications

• 2+ years of experience in a desktop support or IT technician role.
• Strong knowledge of basic networking concepts.
• Familiarity with ticketing systems.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system or in-person.
• Troubleshoot hardware and software issues efficiently.

Skills

Technical support

Troubleshooting

Communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Windows OS

Office 365

ServiceNow

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail] and [e-mail]