Desktop Support Engineer — Windows/macOS/Linux

Axiom Technologies

Bandar Lampung

On-site

IDR 66,960,000 - 133,920,000

Full time

4 days ago

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Job summary

Axiom Technologies seeks an IT Desktop Support Engineer in Bandar Lampung to provide onsite/on-call end-user support, manage workstations, and maintain IT equipment. The role emphasizes timely service delivery and collaboration with IT teams.

Requirements include a Bachelor's degree in a related field and 2+ years in desktop support, with strong Windows OS and networking knowledge and experience with ticketing systems. Mac/Linux and IT certs are a plus.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
2+ years of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Respond to service requests and incidents via ticketing system, phone, or in-person.
Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project-related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies.