1468 Associate IT Data Center Operation Analyst

PT NTT Global Data Centers Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

NTT Global Data Centers Indonesia is seeking an Associate IT Operations Analyst to support daily IT infrastructure operations and data center systems. You will monitor performance, troubleshoot basic issues, assist with installations, and help maintain security and documentation under senior guidance.

This entry-level role emphasizes learning IT operational processes, collaborating across teams, and contributing to ongoing improvements in a fast-paced data center environment in Jakarta.

Qualifications

• Bachelor’s degree in CS/IT or equivalent.
• ITIL Foundation certification is advantageous.
• Additional certifications such as CNET/CDCDP are desirable.
• Entry-level IT operations or data center exposure is preferred.

Responsibilities

• Supports day-to-day IT operations following established processes.
• Provides first-level technical support for data center operations.
• Assists with installation, configuration, repair, and preventive maintenance.
• Monitors system performance and records metrics for escalation.
• Documents incidents, requests, and maintenance activities accurately.
• Coordinates with internal teams and vendors for routine tasks.

Skills

IT operations basics

Server knowledge

Networking basics

Storage basics

Monitoring

Communication

Teamwork

Problem-solving

Microsoft Office

Education

Bachelor's degree in Computer Science or Information Technology

ITIL Foundation

CNET

CDCDP

Job description

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Associate IT Operations Analyst supports the daily operation and maintenance of IT infrastructure and data center systems by monitoring system performance, troubleshooting basic hardware and software issues, and assisting with installations and preventive maintenance. The role ensures IT services meet operational standards and service level agreements while maintaining system security, access controls, and accurate documentation. Working under the guidance of senior team members, the position contributes to infrastructure projects, process improvements, and vendor coordination. Candidates should possess foundational knowledge of IT infrastructure, strong analytical and communication skills, and a willingness to develop technical expertise in data center operations.

Key Responsibilities

• Supports day-to-day IT operations by following established operational processes and ensuring IT services meet defined service level agreements (SLAs).
• Provides first-level technical support for computer and IT data center operations, including basic troubleshooting of hardware, software, and network-related issues.
• Assists with the installation, configuration, repair, and preventive maintenance of computer systems and related IT equipment.
• Monitors and records system performance, availability, and utilization metrics, escalating issues where appropriate.
• Assists in identifying operational issues and opportunities for process improvements under the guidance of senior team members.
• Supports the implementation and maintenance of IT infrastructure projects and operational activities.
• Maintains access control, data integrity, and file system security in accordance with established policies and procedures.
• Documents incidents, service requests, maintenance activities, and operational procedures accurately and in a timely manner.
• Coordinates with internal teams and vendors to support routine operational and maintenance activities.
• Performs any other duties as assigned by the IT Operations management team.

Knowledge and Attributes

• Basic understanding of data center operations, IT infrastructure, and supporting technologies.
• Basic knowledge of servers, operating systems, networking, storage, and hardware components.
• Ability to monitor system performance and identify basic operational issues for escalation.
• Willingness to learn IT operational processes, tools, and best practices.
• Good communication skills, both written and verbal.
• Good analytical and problem-solving skills with the ability to troubleshoot routine technical issues.
• Ability to work collaboratively within a team and manage multiple priorities in a fast-paced environment.
• Basic knowledge of Microsoft Office applications.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field.
• ITIL Foundation certification is advantageous.
• Additional certifications such as CNET, CDCDP, or other relevant technical certifications are desirable.

Required Experience

• Entry-level experience in IT operations, service desk, technical support, or data center operations is preferred.
• Basic understanding of data center applications, servers, hardware, operating systems, and IT infrastructure.
• Exposure to IT operations, system monitoring, or infrastructure support through internships, projects, or relevant work experience is an advantage.
• Demonstrates willingness to learn and develop technical knowledge in data center operations and IT infrastructure support.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Data centers are the foundation of the digital world and at NTT Global Data Centers, we are one of the largest providers across the globe. We offer a wide variety of exciting and challenging careers that deliver opportunities to shape our ever-changing world. Our diverse, inspiring workforce is the heart and soul of our company, providing the best experience for our clients every day. By bringing together our global capabilities and local expertise, we help our clients achieve their goals, anywhere in the world. Together, we can accomplish the extraordinary and work to create a more sustainable world with rewarding benefits for everyone - clients, employees, investors, partners, and communities.