Senior Field Tech — End User Computing

NTT DATA, Inc.; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

NTT DATA is seeking a Field Tech Senior Associate to join our Jakarta team. You will support end users in a client environment, resolve incidents, and fulfill service requests in alignment with ITIL best practices.

Working on day-to-day operations, you will handle IMAC activities for desktops, laptops, and peripherals, while collaborating with global teams to implement new technologies and improve service quality for our clients in Indonesia.

Qualifications

• 3 to 5 years of experience in End User Computing or IT support.
• Strong troubleshooting in Windows and Office applications.
• Familiar with ITIL concepts and incident/request management.
• Experience with ServiceNow or Remedy preferred.

Responsibilities

• Provide end-user support within client environments.
• Meet SLAs, CSFs, and KPIs.
• Handle day-to-day incident resolution and request fulfilment.
• Perform IMAC (Install, Move, Add, Change) for desktops, laptops, monitors, printers and peripherals.
• Learn new technologies as required by business needs.

Skills

End User Computing

IT Support

Asset Management

Windows

ITIL

Tools

ServiceNow

Remedy

Job description

NTT DATA is seeking a Field Tech Senior Associate to join our Jakarta team. You will support end users in a client environment, resolve incidents, and fulfill service requests in alignment with ITIL best practices.

Working on day-to-day operations, you will handle IMAC activities for desktops, laptops, and peripherals, while collaborating with global teams to implement new technologies and improve service quality for our clients in Indonesia.