Data Center Operations Specialist — 24x7 Ready

STTGDC; Desa Ciranjeng; On-site; IDR 100,440,000 - 145,080,000; Full time

Job summary

STTGDC in Indonesia seeks an entry to mid-level Data Centre Operations Technician to manage large-scale in-country data centre infrastructure and ensure 24x7 operations in rotating shifts.

You will monitor infrastructure, respond to incidents within SLA, document requests, and support safety, security and customer service policies while coordinating with contractors and vendors. The role requires 1+ year experience or relevant qualifications.

Qualifications

• Diploma in Computing/Electrical/Mechanical Eng or related field.
• ITE Certificate or equivalent in Computing/Electrical/Mechanical.
• At least 1 year of relevant work experience in 24x7 DC or facility operations, or fresh graduate with relevant qualifications such as building services or mechanical engineering.
• General knowledge of M&E and Network Critical Infrastructure.
• Broad knowledge in DC facilities related systems (PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections).
• Meticulous team player with ability to work under pressure in a fast-paced environment.
• Excellent verbal and written English & Bahasa.
• MS Office proficiency.

Responsibilities

• Manages and services large scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.
• Supports the organisation's data centre services through active 24x7 monitoring of the infrastructure.
• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA.
• Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the Management.

Skills

English proficiency

Bahasa Indonesia proficiency

MS Office proficiency

ITIL knowledge

Communication & documentation

Rotating shifts

Education

Diploma in Computing/Electrical/Mechanical Engineering

ITE Certificate or equivalent in Computing/Electrical/Mechanical

Tools

CDCP

CDCS

ISO 20000/22301/27001 knowledge

Uptime Institute Tier III knowledge

Job description

STTGDC in Indonesia seeks an entry to mid-level Data Centre Operations Technician to manage large-scale in-country data centre infrastructure and ensure 24x7 operations in rotating shifts.

You will monitor infrastructure, respond to incidents within SLA, document requests, and support safety, security and customer service policies while coordinating with contractors and vendors. The role requires 1+ year experience or relevant qualifications.