Customer Success & Order Coordination Specialist

Valmet

Jawa Barat

On-site

IDR 120,000,000 - 180,000,000

Full time

12 days ago

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Benefits offered by this job

Local benefits

Flexible working arrangements

Professional development

Job summary

Valmet in Indonesia is seeking a Customer Service Specialist to support sales of Spare Parts and Field Services. You will manage quotations, process orders, and coordinate with sales, logistics, and operations to ensure timely execution.

You will serve as a primary contact for customers and internal teams, maintaining accurate documentation and communicating proactively. Ideal candidates have 2–5+ years in customer service or order management, familiarity with ERP systems and Salesforce, and

Qualifications

Bachelor’s degree in Business Administration or related field.
2–5+ years in customer service or order management.
Experience with ERP and Salesforce.
Proficient in Microsoft Office.
Strong written and verbal English communication.

Responsibilities

Prepare quotations and process customer orders.
Coordinate with sales, operations, logistics and workshop teams to ensure timely delivery.
Respond to customer and internal inquiries related to orders, deliveries, returns and service requests.
Follow up on inquiries and prepare proposals or quotations as needed.
Track order status and maintain delivery schedules with updates to stakeholders.