Customer Success & Order Coordinator - Indonesia (Flexible)

ID763 PT Valmet

Cikarang

On-site

IDR 180,000,000 - 240,000,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Valmet in Indonesia is seeking a Customer Service Specialist to support Spare Parts and Field Services within the Packaging and Paper Business Area. You will manage the customer order journey, prepare quotes and documents in the ERP, and collaborate with sales, logistics, and operations to ensure accurate deliveries.

The role requires 2–5+ years of relevant experience, a related bachelor's degree, and strong proficiency in MS Office, ERP, and Salesforce.

Qualifications

Bachelor's degree in Finance, Project Coordination, Business Administration, or related field.
2–5+ years of relevant experience in customer service, order management, sales coordination, finance operations, or commercial administration.
Solid understanding of order processing, Incoterms, delivery terms, and payment terms including L/C and bank guarantees.
Proficient in MS Office and business systems, with experience using ERP platforms and Salesforce.
Strong written and spoken English communication; ability to build productive relationships.

Responsibilities

Manage order handling activities for the assigned area and collaborate with sales teams to support customer requirements.
Prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents in the ERP system.
Coordinate with customers, logistics, operations, and sales teams to process orders, track deliveries, resolve enquiries, and ensure timely execution.
Verify delivery and payment terms, including L/C and bank guarantees, and follow up on payments and service requests.
Monitor order backlog status, maintain accurate documentation, identify improvement opportunities, and support sales and marketing activities in Indonesia.