Customer Service Specialist

ID763 PT Valmet; Cikarang; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Valmet in Indonesia is seeking a Customer Service Specialist to support Spare Parts and Field Services within the Packaging and Paper Business Area. You will manage the customer order journey, prepare quotes and documents in the ERP, and collaborate with sales, logistics, and operations to ensure accurate deliveries.

The role requires 2–5+ years of relevant experience, a related bachelor's degree, and strong proficiency in MS Office, ERP, and Salesforce.

Qualifications

• Bachelor's degree in Finance, Project Coordination, Business Administration, or related field.
• 2–5+ years of relevant experience in customer service, order management, sales coordination, finance operations, or commercial administration.
• Solid understanding of order processing, Incoterms, delivery terms, and payment terms including L/C and bank guarantees.
• Proficient in MS Office and business systems, with experience using ERP platforms and Salesforce.
• Strong written and spoken English communication; ability to build productive relationships.

Responsibilities

• Manage order handling activities for the assigned area and collaborate with sales teams to support customer requirements.
• Prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents in the ERP system.
• Coordinate with customers, logistics, operations, and sales teams to process orders, track deliveries, resolve enquiries, and ensure timely execution.
• Verify delivery and payment terms, including L/C and bank guarantees, and follow up on payments and service requests.
• Monitor order backlog status, maintain accurate documentation, identify improvement opportunities, and support sales and marketing activities in Indonesia.

Skills

Order management

Customer service

Sales coordination

Finance operations

Commercial administration

Education

Bachelor's degree in Finance

Bachelor's degree in Project Coordination

Bachelor's degree in Business Administration

Tools

Salesforce

ERP systems

MS Office

Job description

Drive Customer Success and Seamless Order Delivery as a Customer Service Specialist

Are you ready to take the next step in your career? Join us as a Customer Service Specialist, Indonesia and play a key role in supporting the sales of Spare Parts and Field Services within our Packaging and Paper Business Area. In this role, you will be at the center of the customer order journey, ensuring quotations, orders, documentation, and deliveries are handled accurately and efficiently. Working closely with customers, sales teams, logistics, and operations, you will help create a smooth customer experience while supporting sustainable solutions for the packaging and paper industry. If you enjoy coordinating multiple activities, solving challenges, and delivering excellent service, this could be the opportunity for you.

Your responsibilities

• You will manage order handling activities for the assigned area and collaborate closely with sales teams to support customer requirements.
• You will prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents within the ERP system.
• You will coordinate with customers, logistics, operations, and sales teams to process orders, track deliveries, resolve enquiries, and ensure timely execution.
• You will verify delivery and payment terms, including L/C and bank guarantee requirements, and follow up on payments and service requests.
• You will monitor order backlog status, maintain accurate documentation, identify opportunities to improve ways of working, and support sales and marketing activities across Indonesia.

Expectations for you

• You hold a Bachelor's degree in Finance, Project Coordination, Business Administration, or a related field.
• You have 2-5+ years of relevant experience in customer service, order management, sales coordination, finance operations, or commercial administration.
• You have a solid understanding of order processing, Incoterms, delivery terms, and payment terms, including L/C and bank guarantees.
• You are proficient in MS Office and business systems, with experience using ERP platforms and CRM tools such as Salesforce.
• You have strong written and spoken English communication skills and can build effective working relationships with customers and colleagues.

To succeed in this role Success in this role requires strong customer service and order coordination expertise, attention to detail, and the ability to manage multiple priorities independently. You will need excellent communication skills to work effectively with customers, sales, logistics, and operations teams while ensuring accuracy in commercial documentation and order processing. A proactive mindset, problem-solving capability, and commitment to continuous improvement will help you thrive in this role.

We also expect you to align with Valmet’s Leadership Principles—practical behaviours that guide how we lead, collaborate, and succeed together:

• Take accountability – Act with ownership, set clear expectations, and follow through
• Lead with courage – Champion change, try bold ideas, and learn quickly
• Build on trust – Listen to understand, be open, and create psychological safety
• Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value

We offer You will join a team that supports the Packaging and Paper Business Area through customer service, sales coordination, order management, and commercial administration activities. The team works closely with customers, sales professionals, logistics specialists, and operational stakeholders to ensure orders are processed accurately and delivered on time. As part of the team, you will contribute to customer satisfaction by managing quotations, documentation, order tracking, and service coordination activities. You will also have opportunities to improve processes and support business growth in Indonesia. Working in a collaborative environment, you will gain exposure to multiple functions and play an important role in delivering value to customers. At Valmet, you will find an international and supportive work environment where innovation, collaboration, and continuous development are encouraged. We value our employees and provide opportunities for learning, growth, and professional development while supporting work-life balance through local benefits and flexible working arrangements.

When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.

At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views.

To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.

Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki.