Service Sales Manager

ID796 PT Valmet Automation Indonesia; Kota Pekanbaru; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

Valmet is seeking a service manager to lead a team for after-sales service in Indonesia, with Pekanbaru as the primary location. You will work with Sales and Product Lines to propose value-added services and ensure delivery of service targets, while developing the team and ensuring customer satisfaction.

This role requires a bachelor’s degree in engineering, at least 5 years in flow control, and leadership experience, plus travel readiness and a valid license. Fluency in English is essential.

Qualifications

• Bachelor’s degree in engineering.
• At least 5 years in flow control; some management experience in Oil & Gas.
• Ability to maintain relationships with customers in various situations.
• Passion for applying world-class technology to customers’ benefit.
• Knowledge of customers' processes and/or flow control/valve tech is an advantage.
• Fluent in English.
• A valid driving license and willingness to travel.
• Ready to obtain local contract in Indonesia and does not require Work Permit.

Responsibilities

• Work with Sales and Product Lines to propose value-added services and solutions.
• Accountable for Indonesia Service budget, Service Engineers, and Center utilization and policy recommendations.
• Maintain relationships with key end users and maximize Valmet's Service Portfolio.
• Oversees and provides operational framework based on service strategy.
• Propose plans to improve service performance through reviews and recommendations.
• Lead, direct, evaluate and develop a service team to ensure performance against the service standards.

Skills

Leadership

Team management

Customer relationship

Fluent English

Education

Bachelor’s degree in engineering

Job description

Are you the new service-minded leader and team player we are looking for?

At Valmet, we serve our customers keeping in mind our core commitments: safety comes first, close to customers, solutions to your needs and people you can trust.

As a service manager,you’llmanageteam ofFlow Controlbusinesson after-sales service to customers.Your contribution todevelopingyour teamcompetenceon specified Valmet applications as well as active support to oursales serviceisrequired.You’llpromote service solutionsforcustomers thatbringadded value to our customers.

Primary location is Pekanbaru

or any further assignment, Indonesia and report to Director, Sales & Services, Indonesia

Your key roles are:

• Work as a team with colleagues in Sales and Product Line(s) to propose value added services and solutions to existing and new potential customers.
• Accountable for Indonesia Service budget, Service Engineer(s), Service Centre(s) Utilization rate and policy recommendations and implementation.
• Maintain good relationships with key end users and maximize Valmet (Neles) Service Portfolio with end users on Shutdown Planning and Shutdown Management.
• Oversees and provides operational framework as well as guidance based on service strategy.
• Propose plans to improve service performance, through reviews of current performance and recommendations for improvements.
• Lead, direct, evaluate and develop a team of service employees to ensure performance against the agreed service standar

Requirements:

• Relevant educational background such as bachelor’s degree in engineering.
• At least 5 years of experience in the field of flow control and couple years of management experiences, especially for Oil & Gas industry.
• Ability to keep relationship with customer in various situations.
• Passion for applying world-class technology to our customers’ benefit.
• Knowledge of our customers’ processes and/or flow control / valve technology are considered as an advantage.
• Fluent in English
• A valid driving license and willingness to travel.
• Ready to obtain local contract in Indonesia and does not require Work Permit.

We offer:

We offer you a rewarding position with a global industry leader. This position offers you a lot of technical challenges, learning opportunities as well as feelings of success. So, step onboard for a shared journey forward to make a difference!

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.