Customer Success Manager

MoEngage; Jakarta Pusat; On-site; IDR 350,000,000 - 550,000,000; Full time

Benefits offered by this job

Work at scale

Smart team environment

Impactful projects

Job summary

MoEngage is seeking a results-driven Technical Account Manager to own key client relationships and accelerate growth across the platform. You will advise customers on how to maximize MoEngage capabilities, act as a trusted advisor, and lead strategic discussions with top internet brands.

The role requires 3–6 years in client management within a SaaS/BI context, strong communication, and a customer-first mindset.

Qualifications

• 3–6 years of experience with clients or managed accounts in a SaaS environment.
• Understanding of mobile ecosystem and app marketing.
• Experience in success or support engineering for SaaS is a plus.
• SaaS and B2B experience is a must.
• Strong ability to understand customer requirements and add value.

Responsibilities

• Be the point of contact for accounts and drive customer growth.
• Advise clients on effective use of the MoEngage platform.
• Act as a product evangelist, consulting leading internet companies on growth.

Skills

Account Management

SaaS sales

Client relations

Communication

Mobile ecosystem

Evangelism

Product storytelling

Job description

About MoEngage

MoEngage is a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.

We have been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

Job Description

• Be the point of contact for Accounts and be responsible for the growth of the customer
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

• 3-6 years of experience with clients or managed accounts, across Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a Saas company is a plus.
• SaaS and B2B experience is must.
• Ability to understand customer requirements and see how MoEngage can add value in various way.
• Take ownership of the relationship post sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client facing role, also important for working with other teams.
• Strong written and verbal communication skills
• Awareness on Information Security concepts and Best Practices

Perks

• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world
• We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Life@MoEngage

https://www.linkedin.com/search/results/content/?keywords=%23lifeatmoengage&origin=SWITCH_SEARCH_VERTICAL&sid=EqL

Tech@MoEngage

https://twitter.com/search?q=%23techatmoengage&src=typed_query&f=live