Customer Success Manager

MoEngage Inc; Jakarta Pusat; Vor Ort; IDR 180.000.000 - 360.000.000; Vollzeit

Benefits dieser Stelle

Scale work

Smart team

Global scale

Zusammenfassung

MoEngage Inc. is seeking an experienced Customer Success professional to drive account growth and client satisfaction in Jakarta. You will advise clients on effective use of the MoEngage Platform, expand relationships, and champion our solutions across top internet brands.

The role requires 3–6 years in client-facing roles within SaaS, strong communication, and a proactive, ownership-driven mindset to unlock value for customers and the business.

Qualifikationen

• 3-6 years of experience with clients or managed accounts in technical account management.
• Understanding of the mobile ecosystem & app marketing.
• SaaS and B2B experience is required.
• Ability to understand customer requirements and map MoEngage value.
• Ownership of post-sales relationships and growth.
• Champion the product and be an evangelist.
• Empathy for client-facing roles and collaboration.
• Strong written and verbal communication skills.
• Awareness of information security concepts and best practices.

Aufgaben

• Be the point of contact for Accounts and be responsible for the growth of the customer.
• Advise clients on the most effective ways to use the MoEngage Platform.
• Be a Product Evangelist, consulting the top internet companies on their growth.

Kenntnisse

Client management

Mobile marketing

SaaS customer support

SaaS/B2B experience

Requirement analysis

Relationship ownership

Product evangelism

Empathy

Communication skills

InfoSec awareness

Jobbeschreibung

About MoEngage

MoEngage is a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.

We have been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

Job Description

• Be the point of contact for Accounts and be responsible for the growth of the customer
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

• 3-6 years of experience with clients or managed accounts, across Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing. Previous experiencein Success or Support Engineer role for a Saas company is a plus.
• SaaS and B2B experience is must.
• Ability to understand customer requirements and see how MoEngage can add value in various way.
• Take ownership of the relationship post sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client facing role, also important for working with other teams.
• Strong written and verbal communication skills
• Awareness on Information Security concepts and Best Practices

Perks

• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world
• We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Life@MoEngage

https://www.linkedin.com/search/results/content/?keywords=%23lifeatmoengage&origin=SWITCH_SEARCH_VERTICAL&sid=EqL

Tech@MoEngage

https://twitter.com/search?q=%23techatmoengage&src=typed_query&f=live