Account Manager - Indonesia

Netcore; Jakarta Pusat; On-site; IDR 360,000,000 - 600,000,000; Full time

Benefits offered by this job

Immense growth opportunities

Open culture

Entrepreneurial mindset

Work with international brands

Job summary

Netcore in Jakarta, Indonesia, is seeking an experienced Account Manager to own the full sales cycle and drive revenue with enterprise SaaS solutions in marketing technology.

You will map accounts, build relationships with CXOs, upsell and cross-sell, and negotiate contracts while ensuring customer satisfaction and retention. Strong CRM and Excel skills are essential, along with 5+ years in enterprise SaaS sales.

Qualifications

• Proven work experience as an Account Manager or related role in enterprise SaaS.
• Experience with CRM software (Salesforce, Zoho CRM or HubSpot) and MS Excel.
• 5+ years closing Enterprise SaaS in marketing technology, esp. email/automation.
• Ability to communicate and influence stakeholders at all levels, incl. C-suite.
• Experience delivering client-focused solutions and managing multiple projects.

Responsibilities

• Retain and grow existing accounts through upselling and cross-selling.
• Map accounts with key stakeholders and build strong CXO relationships.
• Own the full sales cycle from prospecting to contract closure.
• Ensure 100% customer satisfaction and maximize retention.
• Develop strategic expansion plans with CSMs and identify cross-sell opportunities.
• Negotiate contracts to maximize profits and close deals.

Skills

Account management

Sales

Negotiation

Presentation

Stakeholder management

Communication

Business development

Networking

Strategic planning

Education

Bachelor's degree in Business Administration, Sales or relevant field

Tools

Salesforce

Zoho CRM

HubSpot

MS Excel

Job description

Are you passionate about understanding and giving the best to your prospects and customers?

Does discovering newer opportunities in targeted accounts excites you?

If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization!

The Impact you will create in the Job:

• Retain & grow existing Accounts revenue through upselling & cross selling.
• Mapping of all existing accounts with all key stakeholders.
• Build relation through extensive networking & establish healthy relationships with CXOs.
• Have complete ownership of sales cycle.
• Ensure 100% customer satisfaction and maximize retention.
• Develop a strategic business expansion plan along with CSMs.
• Identify and develop cross selling opportunities by strengthening customer relationship and establishing trust, to grow company business.
• Negotiate contracts and close agreements to maximize profits.

What we look for?

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• 5+ years of closing Enterprise SaaS Experience in the marketing technology space with particular emphasis on email and marketing automation.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.
• BA/BS degree in Business Administration, Sales or relevant field.

Why Netcore?

Being first is in our nature. Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.

Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.

A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit Netcore.ai or follow us on LinkedIn.

Life @Netcore - https://netcore.ai/careers/

What’s in it for you?

• Immense growth, continuous learning and connecting with the top-notch International brands.
• Work with some of the most innovative brains.
• Opportunity to explore your entrepreneurial mindset.
• Open culture where your creative bug gets activated.