Sales Account Manager

PHINCON; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PHINCON in Jakarta is seeking an experienced B2B/B2G SaaS sales/marketing professional to drive growth with healthcare-focused customers. You will manage customer subscriptions, renewals, and strengthen partner relationships while delivering high-quality service and value.

The role requires at least 3 years in SaaS sales, strong communication, and the ability to work in a team. Valid driving licenses (SIM A/C) and proficiency in Microsoft Office are preferred.

Qualifications

• Minimum 3 years of experience in B2B and/or B2G Sales/Marketing in SaaS industry.
• Experience in healthcare facilities is highly preferred.
• Strong communication and presentation skills, confident, and able to work effectively in a team.
• Possess valid SIM A and SIM C driving licenses.
• Proficient in Microsoft Office.

Responsibilities

• Evaluate and optimize customer service performance to ensure user satisfaction.
• Provide input and solutions to develop company products according to customer needs.
• Strengthen business relationships with partners and clients, while managing customer subscription contracts.
• Conduct in-depth analysis of customer needs by approaching potential clients.
• Manage after-sales activities and customer retention, ensuring clients remain engaged and continue their subscriptions through proactive follow-up, service evaluation, and renewal initiatives.
• Drive subscription renewal and retention among clients by identifying potential churn risks, addressing customer concerns, and ensuring continued value from the company’s products and services.

Skills

B2B/B2G SaaS sales

Communication skills

Team collaboration

Driver's licenses (SIM A/C)

Tools

Microsoft Office

Job description

• Minimum 3 years of experience in B2B and/or B2G Sales/Marketing in SaaS industry
• Experience in healthcare facilities is highly preferred
• Strong communication and presentation skills, confident, and able to work effectively in a team. Skilled in maintaining strong customer relationships and managing business administration accurately and neatly.
• Possess valid SIM A and SIM C driving licenses.
• Proficient in Microsoft Office.

Job Descriptions:

• Evaluate and optimize customer service performance to ensure user satisfaction.
• Provide input and solutions to develop company products according to customer needs.
• Strengthen business relationships with partners and clients, while managing customer subscription contracts.
• Conduct in-depth analysis of customer needs by approaching potential clients.
• Manage after-sales activities and customer retention, ensuring clients remain engaged and continue their subscriptions through proactive follow-up, service evaluation, and renewal initiatives.
• Drive subscription renewal and retention among clients by identifying potential churn risks, addressing customer concerns, and ensuring continued value from the company’s products and services.