Account Manager

SG-EDTS; Jakarta Pusat; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

SG-EDTS seeks an experienced Account Manager to spearhead enterprise account management in Jakarta. You will build strong relationships with key decision-makers, drive revenue growth, and manage multi-project delivery with internal teams to ensure milestones and SLAs are met.

The role requires at least five years in account management or IT solutions sales, with a proven track record of managing strategic accounts and high-value contracts.

Qualifications

• Bachelor's degree in IT, CS, Business Admin, or related field.
• Minimum 5 years of experience in Account Management, Enterprise Sales, or IT Solution Sales.
• Experience handling enterprise or strategic accounts with high annual contract values.
• Excellent communication, presentation, negotiation, and stakeholder management skills.

Responsibilities

• Manage and grow strategic enterprise accounts to meet revenue and collection targets.
• Build trusted relationships with customer decision-makers and be the primary contact for assigned accounts.
• Identify new opportunities through upselling, cross-selling, renewals, and expansion of solutions.
• Collaborate with Pre-Sales, Solution Architect, and Delivery teams to propose technology solutions.
• Drive the sales cycle from opportunity identification to closure and coordinate delivery with internal teams.

Skills

Account Management

Enterprise Sales

IT Solution Sales

Stakeholder Management

Negotiation

Cross-functional Coordination

Education

Bachelor's degree

Job description

What You Will Do:

• Manage and grow strategic enterprise accounts to achieve individual revenue, gross margin, and collection targets
• Build trusted relationships with customer decision-makers and become the primary point of contact for assigned accounts
• Identify new business opportunities through upselling, cross-selling, contract renewal, and solution expansion
• Understand customer business challenges and collaborate with Pre-Sales, Solution Architect, and Delivery teams to propose appropriate technology solutions
• Drive the sales cycle for existing customers, from opportunity identification to commercial closure
• Coordinate project delivery with internal teams to ensure customer expectations, project milestones, and SLA commitments are achieved
• Monitor customer satisfaction, proactively manage risks, and resolve escalations to maintain long‑term partnerships
• Prepare account plans, sales forecasts, pipeline updates, and quarterly business reviews (QBR)
• Ensure timely invoicing and collection while maintaining healthy account profitability
• Maintain accurate customer, opportunity, and pipeline data in CRM
• Collaborate with Business Development to support account transition and expansion opportunities
• Mentor and provide guidance to Account Managers on account strategy and customer engagement best practices

Person We Are Looking For:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Minimum 5 years of experience in Account Management, Enterprise Sales, or IT Solution Sales (is a must)
• Experience handling enterprise or strategic accounts with annual contract values exceeding company defined thresholds
• Excellent communication, presentation, negotiation, and stakeholder management skills
• Ability to coordinate with cross-functional teams, including Pre-Sales, Delivery, and Finance
• Existing network within enterprise, government, or financial services sectors is an advantage
• Contract based