Customer Services Officer

Singapore Airlines Limited; Denpasar; On-site; IDR 50,000,000 - 80,000,000; Full time

Job summary

Singapore Airlines is seeking a Station Operations Coordinator to support daily tasks at Ngurah Rai International Airport (DPS) in Denpasar. You will oversee check-in arrivals, boarding gate and VIP/HCIP monitoring while supervising GHA staff to ensure smooth operations.

You will manage baggage, customer feedback, investigations, and coordinate with hotels and transport vendors, while generating station reports for the Station Manager. Shift flexibility is required.

Qualifications

• Minimum bachelor's degree from a reputable university.
• Fluent in English and Bahasa Indonesia; third language is an advantage.
• Service leader with strong customer focus and ability to supervise staff.
• Well-versed in customer-handling, aviation operations, safety and security mindset.
• Able to write reports and route correspondence with service partners and authorities.
• Willing to work irregular hours, including weekends and public holidays.
• Willing to be based at Ngurah Rai International Airport (DPS).

Responsibilities

• Execute day-to-day operational tasks to support station objectives and team performance.
• Handle flight operations tasks including check-in arrivals, boarding gate and VIP/HCIP monitoring while supervising GHA staff.
• Manage baggage matters, customer feedback, investigations, performance tracking, and coordination with hotels and transport vendors.
• Manage ad hoc delays, customer feedback and crisis management situations.
• Undertake station administrative assignments such as tracking contracts, SLA monitoring, handling accountable documents, and invoice verification.
• Generate station reports related to assigned admin tasks and responsibilities by the Station Manager.

Skills

Fluent English

Bahasa Indonesia

Proactive

Independent worker

Customer focus

Team supervision

Education

Bachelor's degree

Job description

Execute day-to-day operational tasks to support station objectives and team performance.

Handle flight operations, including check-in arrivals, boarding gate and VIP/HCIP monitoring whilst supervising GHA team.

Manage baggage matters, customer feedback, investigations, performance tracking, invoice verification, and coordination with hotels and transport vendors.

Manage ad hoc delays, customer feedback and crisis management situations.

Undertake station administrative assignments such as tracking and implementation of contracts, SLA monitoring, management of accountable documents, invoice verification or any other station administrative duties assigned.

Generate station reports in relation to individual admin tasks and responsibilities as assigned by the Station Manager.

Qualifications and Requirements:

• Minimum bachelor's degree from reputable university.
• Fluent in English and Bahasa Indonesia (spoken and written); a third or more languages is an advantage.
• A service leader with strong customer focus and the ability to supervise service-partner staff effectively.
• Well-versed in customer-handling techniques, traffic and cargo procedures, general aviation operations, with a strong safety and security mindset.
• Proactive and able to work independently with minimal supervision.
• Capable of writing reports and handling routing correspondence with service partners, airport authorities and customers.
• A team player willing to go the extra mile to sustain team dynamics and operational excellence.
• Willing to work irregular shift hours, including weekends and public holidays.
• Willing to be based at Ngurah Rai International Airport (DPS).

Singapore Airlines is a world-leading international airline, synonymous with safety, innovation, reliability, and unparalleled service. As a renowned global company, we are seeking exceptional candidates who exemplify integrity, motivation, and dynamism to join our team.

Singapore Airlines is a world-leading international airline, synonymous with safety, innovation, reliability, and unparalleled service. As a renowned global company, we are seeking exceptional candidates who exemplify integrity, motivation, and dynamism to join our team.