Operational Audit Supervisor - Drive Risk & Improvement

Pt. Agrinesia Raya; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 223,200,000 - 446,400,000; Full time

Job summary

Kuehne+Nagel in Surabaya is seeking an Air Logistics Operational Care Specialist to manage end-to-end air freight export operations and ensure timely shipment execution. You will coordinate with internal teams, airlines, and vendors, maintain accurate documentation, and uphold high service standards in a fast-paced logistics environment.

Strong English communication and attention to detail are essential. Responsibilities include monitoring milestones, escalating issues to ensure shipment

Qualifications

• Minimum 2 years of experience in Air Freight Operations.
• Exposure to export shipment handling is preferred.
• Excellent attention to detail and accuracy.
• Ability to work in a fast-paced logistics environment.
• Strong communication in English.

Responsibilities

• Receive, review, and process inquiries or shipping instructions from customers.
• Check cargo data and documents for international and domestic shipments.
• Coordinate with airlines and vendors for shipment execution.
• Monitor loading/unloading and ensure safety and compliance.
• Provide daily reports and communicate with customers and vendors.
• Maintain 100% accuracy of export documentation.

Skills

Attention to detail

Coordination

Follow-up

English

Pressure tolerance

Team player

Education

High School or better

Tools

Logistics software

Job description

Air Logistics Operational Care Specialist

Posted 1 day ago

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Job Description

It is more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Responsible for managing end-to-end air freight export operations, ensuring timely shipment execution, accurate documentation, and effective coordination with internal and external stakeholders. This role requires strong operational discipline, attention to detail, and the ability to work in a fast‑paced logistics environment while maintaining high service standards.

How you create impact

• Manage end-to‑end export shipment processes including operational coordination and documentation handling.
• Coordinate shipment activities from booking confirmation to completion.
• Ensure all export documentation is accurate and submitted on time.
• Liaise closely with Procurement teams for booking‑related matters.
• Maintain strong working relationships with airlines for operational coordination.
• Ensure 100% accuracy of export documentation before submission.
• Submit shipment documents to the relevant internal teams on the same day.
• Ensure compliance with export customs requirements and operational procedures.
• Monitor shipment progress and ensure operational milestones are met.
• Escalate issues promptly to ensure shipment continuity.

What we would like you to bring

Experience

• Minimum 2 years of experience in Air Freight Operations
• Exposure to export shipment handling is preferred

Skills & Competencies

• Strong attention to detail and accuracy
• Ability to work in a fast‑paced logistics environment
• Strong coordination and follow‑up skills
• Good communication skills in English
• Ability to work under pressure and manage multiple shipments simultaneously
• Strong team player

Technical Skills

• Familiar with logistics operational systems and customer platforms

What's in it for you

• A collaborative, international working environment.
• Career growth and professional development support.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Description

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas
• Checking cargo data and CIPL for both international and domestic shipment
• Arrange Moda transportation and communication with vendor
• Direct monitoring for loading/unloading cargo for every shipment
• Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
• Provide daily report to customers and do daily monitoring with communication with vendor.
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
• Coordinating with airlines, managing AWB (Air Waybill), export/import clearance with airport customs
• Booking with shipping lines, managing SI/SO, VGM submission, port coordination
• Coordination with domestic trucking providers, waybill (Surat Jalan), GPS tracking, POD collection
• Track and trace cargo as necessary to insure proper movement and delivery.
• Submitting manifest in CEISA
• Coordination with Customs Clearance Department for PEB/ PIB
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet client's requirement for the movement of freight.
• Sending original invoice and supporting documents to customers.
• Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Qualifications

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

• High School or better

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location Jalan Kejawan Putih Mutiara No 8, Surabaya East 60112, Indonesia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake‑up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non‑registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. ... (remaining full position summary omitted for brevity)

preferred qualifications: education: high school diploma or G.E.D. equivalent. related work experience: No related work experience. supervisory experience: No supervisory experience. license or certification: None.