(Executive) Operation support

RITZHELPER PTE. LTD.; Batam; On-site; IDR 71,089,000 - 85,151,000; Full time

Benefits offered by this job

Competitive salary

Opportunities to work with Singaporean

Career growth and development

Friendly and supportive team

Job summary

RITZHELPER PTE. LTD. is seeking a Customer Experience Executive to join our fast-growing Singapore-based home services team in Batam. You will respond to inquiries, manage bookings, and follow up with customers to ensure seamless service delivery.

The ideal candidate has a diploma or bachelor's degree, 1–2 years in customer service, excellent English, strong communication, and the ability to multitask in a fast-paced environment. Weekend and rotating shifts are required.

Qualifications

• Able to communicate clearly in English (written and spoken).
• Strong interpersonal and problem-solving skills.
• Detail-oriented, organized, and able to work independently.
• Able to multitask in a fast-paced environment and meet deadlines.

Responsibilities

• Respond to customer inquiries via in-house system professionally and promptly.
• Manage bookings, rescheduling, cancellations, and follow-ups.
• Resolve customer concerns while maintaining high satisfaction.
• Coordinate with Operations to ensure smooth service delivery.
• Follow SOPs and maintain high standard of service.

Skills

Communication

English proficiency

Interpersonal skills

Multitasking

Education

Diploma or Bachelor’s degree

Job description

We are a fast-growing Singapore based home services company looking for a dedicated and customer focused Customer Experience Executive to join our team. If you have excellent English communication skills and are passionate about delivering exceptional customer experiences, we'd love to hear from you!

Key responsibilities

• Respond to customer enquiries via our in-house system in a professional and timely manner.
• Manage bookings, rescheduling, cancellations, and customer follow ups.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Coordinate with the Operations team to ensure smooth service delivery.
• Follow company SOPs and maintain a consistently high standard of customer service.

About you

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.
• Minimum 1–2 years of experience in Customer Service, Customer Experience, Call Centre, or a related role.
• Excellent command of English (both written and spoken).
• Strong communication and interpersonal skills.
• Strong problem solving and conflict resolution skills.
• Detail oriented, organised, and able to work independently.
• Able to multitask and perform well in a fast paced environment.
• Own a laptop or desktop with a reliable internet connection.
• Willing to work on weekends and rotating shifts.

• Competitive salary of IDR 7,000,000/month
• Opportunity to work with a Singapore based company
• Career growth and development opportunities
• Friendly and supportive team environment