Customer Services Executive

Phoenix Contact; Tangerang; On-site; IDR 269,687,162 - 359,582,883; Full time

Job summary

Phoenix Contact in Tangerang, Indonesia is seeking an experienced indoor sales support person. You will assist the outdoor sales team with quotation generation, source new sales opportunities, and ensure that customer complaints are resolved promptly.

The ideal candidate has at least 3 years of indoor sales experience, is proficient in Microsoft Office, particularly Excel, and is fluent in English. You will need to be customer-oriented with excellent communication and analytical skills.

Qualifications

• At least 3 years of indoor sales experience.
• Pleasant personality with initiative and customer-oriented mindset.
• Detail oriented, resourceful, and ability to work independently.

Responsibilities

• Support outdoor sales team on quotation generation.
• Source new sales opportunities via inbound follow-up and outbound calls/emails.
• Resolve customer complaints and maintain advanced knowledge of service processes.
• Coordinate deliveries for customers, ensuring smooth operations.

Skills

Customer-oriented

Good communication skills

Analytical skills

Problem-solving skills

Proficient in MS Excel

Proficient in MS Word

Fluent in English

Education

Diploma in any discipline

Job description

• Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Routing qualified opportunities to the appropriate sales executives for further development and closure.
• Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
• Identify risks associated with different approaches of business process change in order fulfilment processes.
• Implement business process improvement solutions to achieve effectiveness in customer service operations.
• Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
• Resolve customer complaints by being the focal person in driving for solutions.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
• Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
• Ensure internal and external customers are serviced promptly, respectfully and accurately.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Demonstrate a positive and flexible approach to changing business priorities.
• Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
• Support Reporting Manager and management on monthly report submission preparation

REQUIREMENTS

• Diploma in any discipline with at least 3 years in indoor sales experience.
• Proficient in Microsoft office application especially in MS Excel and MS Words
• Customer-oriented with a pleasant personality.
• Good communication, analytical and problem-solving skills.
• Fluent in English in both written and spoken.
• Pleasant personality with initiative and customer-oriented.
• Disciplined, hardworking and able to perform under pressure.
• Detail oriented, resourceful and ability to work independently.