Telesales

PT Esensi Solusi Buana (ESB); Banten; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

PT Esensi Solusi Buana (ESB) is seeking a telesales professional to supervise and guide a team while driving outbound/inbound calls to promote products and achieve targets. You will collect market data, adapt quickly to changing needs, and support customer experience with honest communication.

The role requires a Diploma (D3) and 1–2 years in telesales or similar roles, with strong Excel skills and English fluency as an advantage.

Qualifications

• Diploma (D3) in any major, preference for Management, Business Administration, or Marketing.
• Proficient in Microsoft Office, especially Excel.
• Good communication skills, both verbal and written, with the ability to communicate clearly and honestly.
• Basic understanding of sales principles and customer handling techniques.
• Fluency in English is an advantage.
• Minimum 1–2 years of experience in telesales, telemarketing, or other sales-related roles.

Responsibilities

• Conduct outbound and inbound calls to promote and sell company products/services through honest and transparent communication to achieve individual sales targets.
• Identify customer needs, deliver appropriate product information, and ensure a positive customer experience through an empathetic and customer-focused approach.
• Record, update, and maintain customer data, call outcomes, and potential leads in the system accurately and responsibly.
• Address customer questions or objections with patience and empathy, and elevate unresolved issues to the supervisor for further action.
• Prepare and submit daily and weekly telesales activity reports accurately to support effective monitoring and evaluation.
• Provide customer feedback and market insights to support sales and marketing initiatives while staying agile in responding to changing customer and market needs.

Skills

Microsoft Excel

Communication skills

Sales principles

Customer handling

English fluency

Education

Diploma (D3) in any major

Job description

About the Role

Responsible for supervising and guiding team members by planning activities, managing workflows, and ensuring target achievement. This role also supports team pitching by collecting, analyzing, and presenting relevant market data. The role is expected to build trust through honest communication, understand customer needs with empathy, and adapt quickly to changing customer and business needs, while driving strong team performance and customer experience.

What You’ll Do (Responsibilities)

• Conduct outbound and inbound calls to promote and sell company products/services through honest and transparent communication to achieve individual sales targets.


• Identify customer needs, deliver appropriate product information, and ensure a positive customer experience through an empathetic and customer-focused approach.


• Record, update, and maintain customer data, call outcomes, and potential leads in the system accurately and responsibly.


• Address customer questions or objections with patience and empathy, and elevate unresolved issues to the supervisor for further action.


• Prepare and submit daily and weekly telesales activity reports accurately to support effective monitoring and evaluation.


• Provide customer feedback and market insights to support sales and marketing initiatives while staying agile in responding to changing customer and market needs.

What Capabilities You’ll Need (Requirements)

• Minimum Diploma degree (D3) in any major; preference for Management, Business Administration, or Marketing.


• Proficient in using Microsoft Office, especially Excel.


• Good communication skills, both verbal and written, with the ability to communicate clearly and honestly.


• Basic understanding of sales principles and customer handling techniques.


• Fluency in English is an advantage.


• Minimum 1–2 years of experience in telesales, telemarketing, or other sales-related roles.


• Strong persuasion and negotiation skills with the ability to build trust and understand customer needs.


• High attention to detail in updating records and handling customer data with integrity and accountability.


• Ability to work under pressure with sales targets while maintaining a positive and customer-focused approach.


• Good organizational skills and ability to multitask in a fast-paced and dynamic environment.


• Customer service orientation with patience, empathy, and resilience in handling objections.