Customer Service Supervisor Freight Forwarding

Barsan Global Logistics; Jakarta Selatan; On-site; IDR 167,400,000 - 223,200,000; Full time

Job summary

A multinational logistics company is seeking a Customer Service Supervisor in Jakarta. The role involves leading the Customer Service Team, ensuring efficient problem resolution, and maintaining customer relationships. Candidates should have a Bachelor’s degree or Diploma, with at least 10 years of experience in Freight Forwarding (especially Sea Shipments) and strong English communication skills. This position offers the chance to contribute within a professional and dynamic environment.

Qualifications

• 10+ years of experience as Customer Service Exim in Freight Forwarding, mainly Sea Shipments.
• Excellent command of written and spoken English.
• Familiar with transportation and forwarding services.

Responsibilities

• Lead and coordinate with the Customer Service Team.
• Deliver fast and excellent solutions to customers.
• Establish and maintain relationships with customers.

Skills

Communication skills

Problem-solving skills

Analytical thinking

Organizational skills

Education

Bachelor's degree or Diploma

Tools

AMS

ACI

PIB

PEB

Job description

Overview

Barsan Looking for Customer Service Supervisor

Barsan is a Multinational Company with over 150 logistics centers in 65 countries. Barsan serve our customers across a vast geography, from the United States to China, and from Europe to Asia. By joining our professional network, you can contribute to our success with logistics solutions tailored to the evolving needs of the business world.

Responsibilities

• Lead and coordinate with Customer Service Team
• Deliver fast and excellent solution to customers.
• Establish and maintain relationship with customers.
• Well organized, capable and practiced in handling complex and multifaceted tasks.
• Resolves product or service problems by clarifying the customers complaint determining the cause of problem, selecting export and import services and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution.
• Responsible for preparing & checking documents and reports on export-import activities to customers.
• Coordinate with agents related to export, import and forwarding activities.
• Good decision making and problem solve skill.
• Attracts potential customers by answering product and services questions, suggesting information about other products and services.

Qualifications

• Candidate must process at least a bachelor\'s degree (S1) or Diploma (D4).
• Having at least 10 years of working experience as Customer Service Exim in Freight Forwarding (especially Sea Shipments).
• Capable to handle AMS, ACI, PIB, PEB, Manifest etc.
• Familiar with transportation and forwarding services.
• Excellent command of both written and spoken English.
• Having strong and well developed communication and interpersonal skill.
• Good communication skill, well organized, high motivation, good analytical thinking.
• Pleasant personality, tight in follow up and detail oriented.
• Willing to be placed in JAKARTA.