Senior Exim CS Supervisor – Freight Forwarding

Barsan Global Logistics; Jakarta Selatan; On-site; IDR 167,400,000 - 223,200,000; Full time

Job summary

A multinational logistics company is seeking a Customer Service Supervisor in Jakarta. The role involves leading the Customer Service Team, ensuring efficient problem resolution, and maintaining customer relationships. Candidates should have a Bachelor’s degree or Diploma, with at least 10 years of experience in Freight Forwarding (especially Sea Shipments) and strong English communication skills. This position offers the chance to contribute within a professional and dynamic environment.

Qualifications

• 10+ years of experience as Customer Service Exim in Freight Forwarding, mainly Sea Shipments.
• Excellent command of written and spoken English.
• Familiar with transportation and forwarding services.

Responsibilities

• Lead and coordinate with the Customer Service Team.
• Deliver fast and excellent solutions to customers.
• Establish and maintain relationships with customers.

Skills

Communication skills

Problem-solving skills

Analytical thinking

Organizational skills

Education

Bachelor's degree or Diploma

Tools

AMS

ACI

PIB

PEB

Job description

A multinational logistics company is seeking a Customer Service Supervisor in Jakarta. The role involves leading the Customer Service Team, ensuring efficient problem resolution, and maintaining customer relationships. Candidates should have a Bachelor’s degree or Diploma, with at least 10 years of experience in Freight Forwarding (especially Sea Shipments) and strong English communication skills. This position offers the chance to contribute within a professional and dynamic environment.