Customer Service Associate

PT. Rukita Bhinneka Indonesia; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Rukita Bhinneka Indonesia is seeking a proactive and customer-oriented Customer Service Staff to deliver excellent support across our platforms, handling live chat, resolving issues, and communicating effectively in a fast-paced environment.

You will coordinate with Operations, Sales, and Tech, maintain SLA targets, and document interactions. Onsite work in Jakarta with a 5-working-days and 2-days-off shift, you should have at least 2 years in customer service to be considered.

Qualifications

• Minimum 2 years of experience (L2 level) in Customer Service, Customer Experience, or related roles
• Experienced in handling live chat and digital customer support
• Strong communication skills, high empathy, and excellent problem-solving abilities
• Able to multitask and work comfortably with systems/customer support tools
• Team player with the ability to thrive in a fast-paced environment
• Willing to work onsite (WFO) with a 5-working-days and 2-days-off shift schedule
• How many years' experience do you have as a Customer Service Associate?
• Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.

Responsibilities

• Handle customer inquiries, complaints, and requests through live chat in a responsive, professional, and solution-oriented manner
• Deliver excellent customer experience in line with Rukita’s service standards
• Accurately document all customer interactions into the system
• Coordinate with internal teams such as Operations, Sales, and Tech to ensure effective issue resolution
• Maintain service quality and ensure SLA (Service Level Agreement) targets are achieved
• Provide clear and helpful information regarding products, services, and customer concerns

Skills

Communication

Empathy

Problem solving

Tools

Live chat software

Job description

PT Rukita Bhinneka Indonesia (Rukita) is looking for a proactive and customer-oriented Customer Service Staff to deliver excellent support and ensure a positive customer experience across our platforms. If you have experience in handling live chat support, resolving customer issues, and communicating effectively in a fast-paced environment, we’d love to hear from you!

Job Description:

Handle customer inquiries, complaints, and requests through live chat in a responsive, professional, and solution-oriented manner

Deliver excellent customer experience in line with Rukita’s service standards

Accurately document all customer interactions into the system

Coordinate with internal teams such as Operations, Sales, and Tech to ensure effective issue resolution

Maintain service quality and ensure SLA (Service Level Agreement) targets are achieved

Provide clear and helpful information regarding products, services, and customer concerns

Requirements:

Minimum 2 years of experience (L2 level) in Customer Service, Customer Experience, or related roles

Experienced in handling live chat and digital customer support

Strong communication skills, high empathy, and excellent problem-solving abilities

Able to multitask and work comfortably with systems/customer support tools

Team player with the ability to thrive in a fast-paced environment

Willing to work onsite (WFO) with a 5-working-days and 2-days-off shift schedule

How many years' experience do you have as a Customer Service Associate?

Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.

Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.