Customer Service Agent L1 (Tagalog Speaker)

MY GOLD INTI; Jakarta Utara; Sur place; IDR 44 640 000 - 66 960 000; Plein temps

Résumé du poste

MY GOLD INTI is seeking a Customer Service Representative to join our Jakarta team. You will assist customers via live chat with product, order, and general inquiries, process orders, and resolve issues with empathy and accuracy.

Requirements include proficiency in Tagalog and professional English, a Bachelor’s degree, 1–2 years in customer service, strong written communication, multitasking, and a customer-centric mindset. WFO in Jakarta, ASAP onboarding preferred.

Qualifications

• Proficient in Tagalog and professional English (written & spoken).
• Bachelor's degree in any major.
• 1–2 years in customer service/live chat support.
• Strong written communication, multitasking, problem-solving, and customer-centric mindset.

Responsabilités

• Assist customers via live chat with product, order, and general inquiries.
• Assist with order placement, tracking, and cancellations.
• Resolve customer issues and complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, and efficient customer service.
• Accurately document customer interactions and follow up when needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback to support service and product improvements.

Connaissances

Tagalog language

Professional English

Multitasking

Customer-centric mindset

Strong written communication

CRM systems familiarity

Formation

Bachelor's degree in any major

Outils

CRM systems

Live chat tools

Description du poste

• Customer Interaction:Assist customers via live chat with product, order, and general inquiries.
• Order Processing: Assist with order placement, tracking, and cancellations.
• Problem Resolution: Resolve customer issues and escape complex cases when needed.
• Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.
• Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.
• Documentation: Accurately document customer interactions and follow up when needed.
• Customer Education: Educate customers on products, promotions, usage, and self-service options.
• Feedback Collection: Collect and report customer feedback to support service and product improvements.

Deskripsi Pekerjaan

• Customer Interaction:Assist customers via live chat with product, order, and general inquiries.
• Order Processing: Assist with order placement, tracking, and cancellations.
• Problem Resolution: Resolve customer issues and escape complex cases when needed.
• Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.
• Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.
• Documentation: Accurately document customer interactions and follow up when needed.
• Customer Education: Educate customers on products, promotions, usage, and self-service options.
• Feedback Collection: Collect and report customer feedback to support service and product improvements.

Requirements

• Proficient in Tagalog and professional English (written & spoken).
• Bachelor's degree in any major.
• 1-2 years in customer service/live chat support.
• Strong written communication, multitasking, problem-solving, and customer-centric mindset.
• Beauty products/industry knowledge is a plus.
• Familiarity with live chat and CRM systems is a plus.
• Willing to work shifts and fully WFO (Jakarta).
• Able to join ASAP will be highly prioritized.

What can I earn as a Customer Service Representative