customer service representative

Titanium; Kota Semarang; On-site; IDR 48,000,000 - 78,000,000; Full time

Job summary

Titanium in Semarang, Indonesia is seeking a customer service professional to handle inquiries via phone, email, and chat across multiple channels. You will document all inquiries, resolutions, and follow-up tasks, escalating when needed and maintaining high service standards.

You will demonstrate courtesy and empathy, perform quick research to answer questions, and ensure customer accounts are updated during calls while meeting performance metrics.

Qualifications

• Diploma or degree in any field or higher is acceptable.
• Experience in customer service or client success is preferred.
• Strong interpersonal and communication skills are required.

Responsibilities

• Respond to customer questions via phone, email, and chat in a timely manner.
• Document inquiries, resolutions, and follow-up tasks.
• Escalate questions to appropriate department per guidelines.
• Demonstrate courtesy and empathy to all customers.
• Conduct research to answer questions and requests.
• Meet provided performance metrics.
• Update customer accounts with new data during calls.

Skills

Customer service

Communication

Multitasking

MS Office

Education

High school diploma or higher

Tools

Microsoft Office

Job description

This is a customer service role focused on responding to and resolving customer inquiries and requests across multiple channels.

Key responsibilities

Respond to customer questions and requests via phone, email, and chat in a timely manner

Document all inquiries, requests, resolutions, and follow-up tasks

Escalate questions and requests to the appropriate department or person following available guidelines

Demonstrate courtesy and empathy to all customers

Conduct research to answer customer questions and requests

Meet provided performance metrics

Update customer accounts with new data during calls

About you

High school diploma (SMA/SMK), diploma, or bachelor's degree in any field

1–2 years of experience in customer service or client success

Experience working with inbound and outbound calls

Proficiency in Microsoft Office

Strong interpersonal and communication skills

Ability to prioritize tasks and manage time efficiently

Basic computer skills across various software and web-based applications