Flexible-Hours Live Chat Customer Advocate

PT Omni Digitama Internusa; Jakarta Barat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

ruparupa.com is seeking a Customer Service Staff to be the first point of contact via live chat, WhatsApp, email, and social media.

You will resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience in real time, while documenting interactions in the CRM and meeting team metrics. Flexibility for evenings or weekends may be required, with ongoing product and policy knowledge updates.

Qualifications

• Bachelor's degree in any field.
• 2–3 years in customer service or support.
• Excellent written communication and grammar.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via live chat, WhatsApp, email, and social media.
• Assist with product questions, order tracking, account troubleshooting, and general support.
• Provide accurate information per company policies and procedures.
• Escalate complex issues to the proper department or supervisor.
• Maintain up-to-date knowledge of products, services, promotions, and systems.
• Log and document customer interactions in the CRM system.
• Collaborate with the team to improve service processes and satisfaction.
• Meet or exceed individual and team performance metrics.

Skills

Written communication

Multitasking

Customer-focused

Problem-solving

Education

Bachelor's degree

Tools

CRM tools

Chat platforms

Job description

ruparupa.com is seeking a Customer Service Staff to be the first point of contact via live chat, WhatsApp, email, and social media.

You will resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience in real time, while documenting interactions in the CRM and meeting team metrics. Flexibility for evenings or weekends may be required, with ongoing product and policy knowledge updates.