Customer Service Specialist

PT PERMATA INDO SEJAHTERA; Kuta; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT PERMATA INDO SEJAHTERA is seeking a Customer Service Specialist based on-site in Kuta, Bali. You will handle inquiries via phone, email, and other channels, helping customers with orders and product information while documenting interactions in the company systems.

The role includes monitoring feedback and supporting initiatives to improve the overall customer experience. Strong English written and verbal communication are essential, with extra language skills considered a plus.

Qualifications

• Strong customer-facing skills with experience in customer service.
• Clear verbal and written communication in English; multi-language skills are a plus.
• Ability to remain calm and solution-oriented when handling complaints.
• Basic computer literacy and familiarity with customer service tools.

Responsibilities

• Handle inquiries via phone, email, and other channels; provide accurate information and timely responses.
• Assist customers with orders and product/service details; resolve issues and document interactions in company systems.
• Monitor customer feedback and support initiatives to improve overall experience.

Skills

Customer Service

Communication

Empathy

English Proficiency

Tools

CRM Software

Job description

Company Description

PT PERMATA INDO SEJAHTERA is a growing company committed to delivering reliable services and building long-term relationships with clients and partners. The organization values professionalism, integrity, and a strong focus on customer satisfaction in every aspect of its operations. Team members are encouraged to collaborate, share ideas, and contribute to continuous improvement. The company offers opportunities for skill development and career growth in a supportive and inclusive work environment. PT PERMATA INDO SEJAHTERA promotes equal opportunities and welcomes individuals from diverse backgrounds.

Role Description

The Customer Service Specialist is a full-time, on-site role based in Kuta, Bali. This position is responsible for handling incoming inquiries via phone, email, and other channels, ensuring timely and accurate responses. The specialist will assist customers with orders, product or service information, and issue resolution, while documenting all interactions in the company’s systems.

The role also involves monitoring customer feedback, identifying areas for improvement, and supporting initiatives to enhance the overall customer experience.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.


• Ability to foster positive interactions and maintain high Customer Satisfaction and Customer Experience standards.


• Professional communication skills, including clear Phone Etiquette and active listening.


• Excellent verbal and written communication in English; additional language skills are a plus.


• Ability to remain calm, empathetic, and solution-oriented when handling complaints or complex issues.


• Basic computer literacy and familiarity with customer service


• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.


• Previous experience in a customer service or call center environment is an advantage.