Bali On-Site Customer Experience Specialist

PT PERMATA INDO SEJAHTERA; Kuta; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT PERMATA INDO SEJAHTERA is seeking a Customer Service Specialist based on-site in Kuta, Bali. You will handle inquiries via phone, email, and other channels, helping customers with orders and product information while documenting interactions in the company systems.

The role includes monitoring feedback and supporting initiatives to improve the overall customer experience. Strong English written and verbal communication are essential, with extra language skills considered a plus.

Qualifications

• Strong customer-facing skills with experience in customer service.
• Clear verbal and written communication in English; multi-language skills are a plus.
• Ability to remain calm and solution-oriented when handling complaints.
• Basic computer literacy and familiarity with customer service tools.

Responsibilities

• Handle inquiries via phone, email, and other channels; provide accurate information and timely responses.
• Assist customers with orders and product/service details; resolve issues and document interactions in company systems.
• Monitor customer feedback and support initiatives to improve overall experience.

Skills

Customer Service

Communication

Empathy

English Proficiency

Tools

CRM Software

Job description

PT PERMATA INDO SEJAHTERA is seeking a Customer Service Specialist based on-site in Kuta, Bali. You will handle inquiries via phone, email, and other channels, helping customers with orders and product information while documenting interactions in the company systems.

The role includes monitoring feedback and supporting initiatives to improve the overall customer experience. Strong English written and verbal communication are essential, with extra language skills considered a plus.