Order Management and Billing (Contract)

PT Ecolab International Indonesia; Cikarang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Ecolab International Indonesia is seeking a Support CS Manager to back the CS Manager and CS Supervisors in Indonesia, covering order processing, invoicing, and collections while coordinating with Finance, Sales, and logistics.

The role supports multiple sites (Bali, Cikarang, Citeureup and Surabaya) serving 9 divisions, ensuring data accuracy and driving efficiency in the O2C cycle. Proficiency in English and SAP experience are valued.

Qualifications

• Minimum Bachelor's Degree in Accounting or Management.
• At least 2 years' order management, billing, sales, or admin experience.
• Supervisory experience required.
• Advanced Excel; Power BI and MS Access are a plus.
• ERP experience, SAP preferred.
• Fluent in English (verbal and written).

Responsibilities

• Support Order to Cash processes from order to billing and collection.
• Coordinate with Finance, Sales, and Supply teams to align stock and forecast.
• Prepare monthly CS operation reports (DSO, DIFOT, etc.).
• Provide data tracking of billing progress for contracts and projects.
• Collaborate with CS Billing and 3PL teams for invoicing and deliveries.

Skills

Supervisory experience

Advanced Excel

English fluency

Education

Bachelor's degree in Accounting or Management

Tools

Power BI

MS Access

SAP

Job description

Support CS Manager and current CS Supervisor to in the process Order to Cash process (O2C) in Indonesia, including receiving orders up to billing and collection, including order processing & deliveries, invoicing, cross division communication, handling routine and complex inquiries and complaints.

Supporting CS Manager and other CS Supervisor managing CS associates who base in several locations across Indonesia (Bali, Cikarang, Citeureup and Surabaya) to serve 9 divisions in Indonesia (Manufacturing, Basic Industries, Mining, Downstream, Paper, Institutional, F&B, QSR and PEST).

Coordinating and working closely with Finance (AR) Team as part of DSO continuous improvement project with highlight on reducing billing process lead time, reducing unbilled under ship & bill/contract service/project, reducing bad debt and collecting more from customers.

Take charge of all monthly reporting related to CS operation (example: DIFOT, Freight Policy tracking, ZDI - CN report, Delivery Not Yet Invoice, monthly clean up OOR, etc) including working on sales report (accrual) with Finance Team.

Work closely with Sales Team, Demand Planning and Supply Planning Team to ensure stock, order and forecast are aligned including attending Sales meeting & coordinating.

Monitoring and following up POD (signed return DO) to the Distribution Team and Sales Team/Customer

Provide data tracking of billing progress to related parties for all contract service, consignment, once off, equipment and milestone project billing.

Send complete document including POD, completion report, PO / Contract and other supporting documents to CS Billing Team for the invoicing process.

Work closely with 3PL warehouse Team.

JOB REQUIREMENTS:

Minimum Bachelor's Degree from any Major, an Accounting & Management major is preferred

Minimum of 2 years' experience in order management & billing, sales, or administrative experience. Must have supervisory experience which includes the ability to work effectively and resolve customer and sales problems

Having advanced Excel skills, other software skills such as Power BI, MS Access, etc will be plus

Having hands-on experience in ERP especially SAP will be an advantage

Strong organizational skills, attention to detail, and the ability to work in a fast-paced, multicultural environment

Excellent negotiation skills with the ability to build strong relationships with internal stakeholders

Proven ability to articulate complex concepts clearly, both in writing and presentations

Problem-solving mindset with a proactive approach to improving supply performance

Fluent in English (both verbal and written)

Willing to be placed in Ecolab Cikarang Plant and Citeureup Plant

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WHO WE ARE

Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world, businesses in the foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environments clean and safe, operate efficiently and achieve sustainability goals.

WHAT WE DO

Because we work in close partnership with our customers, we have extraordinary insight into the challenges they face. With on-site presence and the latest technology, we can capture and analyze data from multiple systems, see how processes interact and impact each other, and use this in-depth understanding to solve problems and find oppotunities.

WHY IT MATTERS

As a trusted partner for businesses in more than 1 million locations, we provide consistent, world-class service across the globe. We meet the challenges of an evolving world with expertise and innovation. We touch what is funcamental to quality of life. Everywhere It Matters.

WHO WE ARE

Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world, businesses in the foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environments clean and safe, operate efficiently and achieve sustainability goals.

WHAT WE DO

Because we work in close partnership with our customers, we have extraordinary insight into the challenges they face. With on-site presence and the latest technology, we can capture and analyze data from multiple systems, see how processes interact and impact each other, and use this in-depth understanding to solve problems and find oppotunities.

WHY IT MATTERS

As a trusted partner for businesses in more than 1 million locations, we provide consistent, world-class service across the globe. We meet the challenges of an evolving world with expertise and innovation. We touch what is funcamental to quality of life. Everywhere It Matters.

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