Customer Service & Intercompany Procurement Specialist

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd in Indonesia seeks a multiskilled professional to support end-to-end commercial operations across Customer Service, Q2C, and Order Management. You will coordinate SAP-based order processing, intercompany procurement, and master data maintenance to meet customer requirements.

The role requires hands-on SAP experience, a solid understanding of Q2C processes, and familiarity with SAP S/4HANA. Strong communication in Bahasa Indonesia and English is essential.

Qualifications

• Hands-on SAP experience is required.
• Good understanding of Q2C processes, including sales order, fulfillment, delivery, and billing.
• Familiarity with SAP master data setup and maintenance and its impact on transactions.
• Experience with SAP S/4HANA is a strong advantage.

Responsibilities

• Manage end-to-end customer orders from entry to closure.
• Create and maintain accurate Sales Orders in SAP.
• Coordinate intercompany POs to source products for customers.
• Maintain alignment between Sales Orders and intercompany POs.
• Coordinate with Thermo Fisher intercompany entities on availability and delivery.
• Monitor open orders, backorders, and delivery status; resolve issues.
• Provide timely order status updates to customers and internal teams.
• Coordinate with Supply Chain, Logistics, Finance, and other functions for smooth fulfillment.
• Understand SAP master data setup and ensure data availability for transactions.
• Identify and troubleshoot master data issues impacting orders and pricing.
• Support order amendments, cancellations, returns, and post-order activities.
• Take ownership of transactions and escalate issues affecting commitments.
• Support process improvements and S/4HANA implementation initiatives.

Skills

SAP

Q2C processes

Intercompany procurement

Master data management

Education

Diploma or Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations, Finance, or related field

Tools

SAP S/4HANA

SAP SD/MM

Intercompany transactions

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

This role is a multiskilled role responsible for supporting end-to-end commercial operations across Customer Service, Quote-to-Cash (Q2C), Order Management, Intercompany Procurement, and Master Data Management.

The role manages customer orders from order entry through fulfillment and coordinates the sourcing of products from Thermo Fisher Scientific intercompany entities to meet customer and commercial requirements in Indonesia. The position works closely with Sales, Supply Chain, Logistics, Finance, Master Data teams, and Thermo Fisher intercompany supplying entities to ensure accurate order processing, timely product availability and delivery, effective customer communication, and resolution of operational issues.

Hands-on SAP experience is required, together with a good understanding of Q2C processes and SAP master data setup. Experience with SAP S/4HANA and intercompany transactions is a strong advantage.

Key Responsibilities

• Manage end-to-end customer orders from order receipt, Sales Order creation, fulfillment, delivery, invoicing, and order closure.
• Create and maintain accurate Sales Orders in SAP, ensuring customer, product, pricing, quantity, and delivery requirements are correctly captured.
• Manage intercompany Purchase Orders (POs) in SAP to source products from Thermo Fisher supplying entities for commercial and customer requirements.
• Maintain alignment between customer Sales Orders and related intercompany Purchase Orders.
• Coordinate with Thermo Fisher intercompany entities regarding product availability, order confirmation, lead time, shipment, and expected delivery.
• Monitor open Sales Orders, intercompany POs, backorders, and delivery status and proactively manage potential fulfillment risks.
• Provide timely and accurate order status updates to customers, Sales, and relevant internal stakeholders.
• Coordinate with Supply Chain, Logistics, Warehouse, Finance, and other functions to ensure smooth end-to-end order fulfillment.
• Be familiar with SAP master data setup and maintenance, including customer, material/product, pricing, sales, and relevant purchasing/intercompany master data.
• Coordinate master data creation or changes with relevant teams and ensure required master data is available and accurate before commercial transactions are processed.
• Identify and troubleshoot master data issues that may impact Sales Order creation, intercompany procurement, pricing, delivery, or billing.
• Resolve transactional issues including pricing discrepancies, order blocks, product availability, delivery delays, quantity differences, billing issues, master data issues, and other SAP exceptions.
• Support order amendments, cancellations, returns, credit/debit notes, and other post-order activities.
• Take ownership of customer and intercompany transactions through completion and elevate issues that may impact customer commitments.
• Support process improvement, standardization, SAP S/4HANA implementation, master data improvement, and other Commercial Operations initiatives.

Qualifications & Experience

• Diploma or Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations, Finance, or a related field.
• Typically 4-5 years of experience in Customer Service, Order Management, Commercial Operations, Supply Chain Operations, or a related function.
• Hands-on SAP experience is required.
• Good understanding of Quote-to-Cash (Q2C) processes, including Sales Order, fulfillment, delivery, and billing.
• Familiarity with SAP master data setup, maintenance, and its impact on end-to-end commercial transactions.
• Experience with SAP S/4HANA is a strong advantage.
• Experience with SAP SD/MM, intercompany Purchase Orders, or intercompany transactions is advantageous.
• Experience working with regional or international stakeholders in a multinational environment is preferred.
• Good communication skills in Bahasa Indonesia and English.
• Strong attention to detail, problem-solving, follow-up, and stakeholder management skills.
• Customer-focused, adaptable, and able to manage multiple priorities in a fast-paced environment.

This role is expected to understand the end-to-end commercial process, including how master data impacts downstream transactions, and take ownership of coordinating activities and resolving exceptions to ensure effective customer order fulfillment.