Customer Service & Reservations Assistant, Campsite Operations (Part-Time)

Mandai Wildlife Group; Tenrigangkae; On-site; IDR 44,640,000 - 66,960,000; Part time

Job summary

Mandai Wildlife Group in Tenrigangkae, Sulawesi Selatan, is seeking a dedicated customer service representative. The role involves handling guest inquiries, managing reservations, and performing front desk operations in a professional and friendly manner.

The ideal candidate will have customer service experience, strong communication skills, and the ability to work in a dynamic environment. This position requires a commitment of 3-4 days per week, including weekends.

Qualifications

• Must have prior customer service experience.
• Strong problem-solving and adaptability skills required.
• Able to commit 3–4 days per week including weekends.

Responsibilities

• Respond to customer inquiries via email, text, and phone.
• Promote and manage bookings while maintaining records.
• Coordinate with internal teams for customer satisfaction.

Skills

Customer service experience

Proficiency in Microsoft Outlook

Strong verbal communication

Organizational skills

Problem-solving skills

Education

GCE O' Levels or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Job Duties and Responsibilities

Customer Service & Enquiries

• Respond to incoming emails, text messages and phone calls from customers in a timely and professional manner.
• Provide accurate and timely information about products, services, tours and reservation processes.
• Handle guest enquiries and resolve basic issues with professionalism and a customer-focused approach.
• Assist with follow-ups and simple administrative tasks related to customer enquiries and reservations.
• Maintain accurate records of communication and support provided.

Reservations & Booking Coordination

• Promote products and services to customers and drive sales conversions from initial enquiry to confirmed reservation.
• Review online bookings and ensure daily bookings are accurately updated.
• Update booking details in the master calendar and maintain accurate reservation records.
• Monitor tour enquiry inboxes and coordinate booking requests.
• Check tour availability with the tours team and confirm bookings with guests in a timely manner.
• Inform the In-Charge (IC) of any booking matters requiring follow-up or escalation.
• Support daily sales and reservation reporting.

Front Desk Operations

• Greet and check in guests or customers, prepare tickets, and perform front desk operations when assigned to campsite front desk duty.
• Manage bookings, walk-in enquiries and provide a brief introduction to the campsite.
• Ensure the front desk area is neat, welcoming and professional.

Team Coordination & Support

• Coordinate with internal teams to ensure a smooth customer experience.
• Perform any other ad-hoc duties assigned by the line manager.

Job Requirements

• Minimum GCE O' Levels or equivalent.
• Candidates with prior customer service experience will have an advantage.
• Proficient in Microsoft Outlook, Excel and Word.
• Strong verbal and written communication skills.
• Excellent interpersonal and organisational skills, with a strong service mindset.
• Strong problem-solving and adaptability skills.
• Able to multi-task and work in a dynamic, fast-paced environment.
• Pleasant, friendly and warm disposition.
• Positive attitude and a team player.

Commitment

• Must be able to commit 3–4 days per week, including weekends and public holidays.
• Preferably able to commit for a minimum of 6 months.