Customer Service Representative Staff

BizLink Group; Batam; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

BizLink Group in Batam, Indonesia seeks a Results‑oriented Sales Support professional to coordinate order processing and customer service. You will verify pricing, track deliveries, and expedite urgent needs while collaborating with PM, Sales, and customers to ensure smooth operations.

The role requires strong English and Mandarin, plus CRM proficiency, and a strategic mindset to improve profitability and meet KPIs in a manufacturing context.

Qualifications

• Bachelor's degree in marketing, business administration, or related field.
• 3+ years of experience in a manufacturing company.
• English and Mandarin fluency in speaking, reading and typing.
• Excellent communication and interpersonal skills.
• Proficient with CRM software and sales tools.
• Results-oriented with track record of meeting KPIs.
• Strategic thinker able to drive growth and profitability.
• Able to work well under pressure and handle urgent situations.

Responsibilities

• Support Sales and Program Manager to ensure excellent service to customers.
• Perform day-to-day order processing; verify PO pricing vs quotes, MOQ, and shipment terms.
• Track orders to confirm material availability, production capacity, and delivery schedule.
• Expedite urgent material and production demands to satisfy customer requirements.
• Hold regular meetings with planners and update customers on account status.
• Attend required meetings with PM/Sales/Customers.
• Prepare documents and reports for customers.
• Analyze negative-margin products and report findings with solutions.

Skills

English proficiency

Mandarin proficiency

Communication skills

Sales mindset

Strategic thinking

Education

Bachelor's degree in marketing / business administration

Advanced degree or certifications (plus)

Tools

CRM software

Job description

Duties/Responsibilities:

• Support Sales, Program manager to ensure excellent service to customers.
• Day-day order processing, to verify the PO pricing versus the quote price, MOQ and shipment term.
• Day-day order tracking, to confirm the material availability, production capacity and delivery schedule.
• Expediting urgent demands on material and production to satisfy customer’ requirement.
• Regular meeting with planners and update customers for the status on accounts.
• Participation needed to require meeting with PM/Sales/Customers.
• Prepare the documents and report for customers.
• Analysis on Negative margin products and report the finding as well as the solution.

Required Skills/Abilities:

• Bachelor's degree in marketing, business administration, or business related field. Advanced degrees or relevant certifications are a plus.
• At least 3 years of experience in the Manufacturing Company
• Able to speak, read and type in English & Mandarin
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and team members
• Proficiency in using CRM software and other sales tools to track performance metrics and manage customer relationships.
• Results-oriented with a track record of meeting or exceeding sales targets and KPIs.
• Strategic thinker with the ability to develop and execute sales strategies that drive business growth and profitability
• Able to work well under pressure and handle emergency and stressful situations
• Positive mindset and Can Do Attitude