Customer Service Representative – English Speaker

PT Callindo Solusi Indonesia; Jakarta Pusat; Sur place; IDR 55 800 000 - 66 960 000; Plein temps

Résumé du poste

PT Callindo Solusi Indonesia in Jakarta is seeking a Customer Service Representative to join our team. You will handle customer inquiries via phone and digital channels, provide accurate information, and help deliver a positive customer experience.

This role requires fluency in English and Bahasa Indonesia, strong communication skills, and the ability to stay calm in a fast-paced, on-site environment in Jakarta. Previous customer service experience is advantageous.

Qualifications

• Fluent in English and Bahasa Indonesia, both spoken and written.
• Strong communication and interpersonal skills.
• Customer-oriented and professional when handling inquiries.
• Willing to work full-time and on-site in Jakarta.

Responsabilités

• Handle incoming customer inquiries via phone and digital channels.
• Provide accurate information and assist customers.
• Resolve customer concerns professionally.
• Maintain accurate customer and CRM records.
• Follow service procedures and quality standards.
• Work in a fast-paced, office-based environment.

Connaissances

English

Bahasa Indonesia

Communication

Customer service

CRM

Multitasking

Detail oriented

Office-based work

Description du poste

Jakarta | Full Time | WFO | Rp5,000,000 - Rp6,000,000/month

About the Role

We are looking for a Customer Service Representative to join our team in Jakarta. You will handle customer inquiries through phone and digital channels, provide accurate information, resolve customer concerns, and help deliver a positive customer experience.

This role is suitable for candidates who are confident communicating in English and Bahasa Indonesia, comfortable handling customer interactions throughout the day, and able to work in a fast-paced, office-based environment.

Key Responsibilities

• Handle incoming customer inquiries through phone and digital channels
• Provide accurate information and assistance to customers
• Handle and resolve customer concerns professionally
• Maintain accurate customer and CRM records
• Follow established service procedures and quality standards
• Handle inbound calls and multiple customer interactions throughout the day
• Work effectively in a fast-paced environment

Requirements

• Fluent in English and Bahasa Indonesia, both spoken and written
• Strong communication and interpersonal skills
• Customer-oriented and professional when handling inquiries and complaints
• Comfortable handling inbound calls throughout the day
• Previous experience in customer service, call centre, contact centre, hospitality, front office, or similar roles is an advantage
• Basic computer skills and comfortable using CRM or customer service systems
• Able to multitask and work under pressure
• Detail-oriented and able to follow established procedures
• Willing to work full-time and on-site in Jakarta