Customer Service & Order Coordinator

Monis; Indonesia; On-site; IDR 55,800,000 - 111,600,000; Full time

Benefits offered by this job

BPJS + THR after probation

Dynamic team environment

Remote work options available

Job summary

Monis is seeking a Customer Service & Order Coordinator based in Indonesia. You will be the first point of contact for customers, handling inquiries, coordinating deliveries, and resolving issues effectively.

The ideal candidate should be bilingual in Bahasa Indonesia and English, organized, and proactive. The role offers a competitive salary of IDR 5–10 million/month with remote work options and a dynamic team environment.

Qualifications

• Must be bilingual in Bahasa Indonesia and English. Knowledge of other languages is a plus.
• Strong organizational skills to manage inquiries and orders effectively.
• Proactive and detail-oriented attitude to ensure customer satisfaction.

Responsibilities

• Respond to inquiries and bookings via WhatsApp, Email, and Crisp.
• Coordinate deliveries and returns, ensuring smooth communication.
• Keep customers informed about order statuses.
• Address customer issues with effective solutions.

Skills

Bilingual: Bahasa Indonesia & English

Organizational skills

Proactive and detail-oriented

Computer proficiency with Mac/PC

Job description

Overview

As Customer Service & Order Coordinator, you will be the first point of contact for our customers — handling inquiries, coordinating deliveries and returns, keeping customers informed about their orders, and resolving issues with effective solutions.

Key Responsibilities

• Respond to inquiries, bookings, and feedback via WhatsApp, Email, and Crisp
• Coordinate deliveries and returns, ensuring smooth communication
• Keep customers informed about order statuses
• Address customer issues with effective solutions

Requirements

• Bilingual: Bahasa Indonesia & English (other languages a plus)
• Organized, proactive, and detail-oriented
• Computer proficiency with Mac/PC
• Based in or willing to relocate to Bali

Benefits

• Salary: IDR 5–10 million / month
• BPJS + THR after probation
• Dynamic team environment
• Remote work options available