Customer & Sales Support Administrator

PT. GDT Marketing & Retail Indonesia; Jakarta Barat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

PT. GDT Marketing & Retail Indonesia is seeking a Sales Support Administrator to manage customer inquiries across e-commerce platforms and social channels, provide product information, and drive sales.

You will process orders, coordinate with shipping, and maintain customer data with CRM/Excel. Responsibilities include follow-up communications to convert leads, and handling after-sales services such as returns and exchanges.

Qualifications

• Must be proficient with computers, smartphones, e-commerce platforms and social media.
• Strong communication and interpersonal skills.
• Able to work independently or in a team.

Responsibilities

• Respond to customer inquiries via e-commerce platforms and social channels.
• Provide accurate product and service information and drive sales.
• Process orders and coordinate with shipping/fulfillment teams.
• Execute follow-ups to convert leads and retain customers.
• Maintain customer data in CRM or Excel.
• Prepare daily CRM performance reports with key metrics.
• Handle after-sales services including returns and exchanges.

Skills

Computer proficiency

Smartphone & social media usage

Digital communication tools

Teamwork

Independence

Reliability

Tools

Excel

CRM system

Job description

Respond to customer inquiries via e-commerce platforms, WhatsApp, Facebook, Instagram, and other communication channels in a polite, timely, and professional manner.

Provide accurate product and service information, recommend relevant promotions, and actively drive sales to achieve sales targets.

Conduct follow-ups via phone or chat to provide additional information, address customer needs, and close sales.

Process customer orders and coordinate effectively with the shipping and fulfillment teams to ensure smooth and timely order processing.

Execute follow-up strategies based on established scripts for potential leads, new prospects, and existing customers to encourage conversions and repeat purchases.

Maintain and regularly update customer information and databases in the company system or Excel.

Monitor and respond to customer comments, messages, and initial inquiries through social media and inbox channels.

Handle after-sales services, including product returns, exchanges, and re-shipments to customers.

Prepare and submit daily CRM performance reports, including key metrics such as the number of inquiries handled, follow-ups completed, and sales converted.

Qualifications

Proficient in using computers, smartphones, e-commerce platforms, social media, and other digital communication tools.

Responsible, hardworking, honest, reliable, and able to work independently as well as part of a team.

Passionate about sales with strong communication, interpersonal, and persuasion skills.

Previous experience in Sales Administration, Customer Service, Telesales, or a related field is highly preferred.

Proficiency in English or Chinese is required.

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Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Sales Support Administrator?
• Kualifikasi mana yang kamu miliki?
• Berapa tahun pengalaman kerjamu di bidang telesales?
• Apakah kamu bersedia bekerja dengan sistem shift?
• Bahasa apa saja di bawah ini yang fasih kamu gunakan?