Customer Service Specialist

PT Multi Makmur Indah Industri (Multives Group); Jakarta Selatan; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

PT Multi Makmur Indah Industri (Multives Group) is seeking a proactive Customer Service Specialist in Jakarta Selatan. The role handles client bookings, inquiries, and complaints across live chat, phone, and email, coordinating with partners and internal teams.

The ideal candidate has a diploma or bachelor’s degree, strong English and Bahasa Indonesia, excellent communication, and the ability to multitask in a dynamic, shifting-work environment.

Qualifications

• Diploma or Bachelor's degree in any major.
• Experience in customer service or related client-facing roles.
• Excellent written and verbal English and Bahasa Indonesia.
• Strong analytical and problem-solving skills.
• Ability to multitask, prioritise, and work across multiple channels.
• Ability to work independently and collaboratively.
• Typing speed of at least 40 WPM.
• Willing to work shifting schedule.

Responsibilities

• Manage client bookings and job assignments via client/partner app, WhatsApp, phone, and email.
• Handle customer inquiries and complaints through live chat, email, phone calls, and other channels.
• Monitor and follow up on booking, assignment, and service-related issues until resolved.
• Coordinate with clients, partners, and internal teams to ensure smooth service delivery.
• Identify issues, provide appropriate solutions, and escalate when necessary.
• Maintain accurate records and provide clear information regarding Houzcall services and procedures.

Skills

Customer service

Client relations

Complaint handling

English

Bahasa Indonesia

Analytical thinking

Problem solving

Multitasking

Teamwork

Typing

Education

Diploma or Bachelor’s degree

Job description

Diploma or Bachelor’s degree in any major.

Experience in Customer Service, Contact Center, Customer Support, Client/Customer Relations, Complaint Handling, or other related client-facing roles is preferred.

Good written and verbal communication skills in English and Bahasa Indonesia.

Good analytical and problem-solving skills, with the ability to understand situations and find appropriate solutions.

Able to multitask and prioritize tasks while handling multiple communication channels.

Able to work independently and collaboratively as part of a team.

Fast learner, adaptable, and comfortable working in a dynamic environment.

Customer-oriented, responsive, patient, and able to handle customer inquiries and complaints professionally.

Detail-oriented with good follow-up and organizational skills.

Good coordination and communication skills when dealing with clients, partners, and internal teams.

Preferably has a typing speed of at least 40 words per minute (WPM).

Willing to work on a shifting schedule:

06.00–15.00

12.15–21.15

Responsibilities :

Manage client bookings and job assignments through the client/partner app, whatsApp, phone calls, and email.

Handle customer inquiries and complaints through live chat, email, phone calls, and other channels.

Monitor and follow up on booking, assignment, and service-related issues until resolved.

Coordinate with clients, partners, and internal teams to ensure smooth service delivery.

Identify issues, provide appropriate solutions, and escalate when necessary.

Maintain accurate records and provide clear information regarding Houzcall services and procedures.