Customer Service Officer

PT Spil Toll Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT SPIL Toll Indonesia seeks a Customer Service Representative to be the main point of contact for customers and to manage orders and service requests with accuracy.

You will monitor shipment status, provide timely updates, and coordinate with Operations, Transport Controllers and other teams to ensure smooth delivery and issue resolution. Strong communication and record-keeping are essential.

Qualifications

• Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, Management, or related fields.
• Minimum 2 years of experience in Customer Service, Logistics, Transportation, or Supply Chain Operations.
• Experience in a logistics company and handling key accounts is preferred.
• Strong communication and customer service skills.
• Good coordination and problem-solving abilities.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Act as the main point of contact for customers.
• Receive, process, and coordinate customer orders and service requests.
• Monitor shipment and delivery status and provide timely updates to customers.
• Coordinate with Operations, Transport Controllers and other internal teams to ensure smooth service delivery.
• Handle customer inquiries, complaints, and operational issues in a timely manner.
• Maintain accurate records of orders, shipments, and customer communications.

Skills

Customer Service

Communication

Excel

Coordination

Problem Solving

Microsoft Office

Education

Diploma or Bachelor's Degree in Logistics / Supply Chain / Business Admin / Management

Tools

Microsoft Office

Word

Job description

Act as the main point of contact for customers.

Receive, process, and coordinate customer orders and service requests.

Monitor shipment and delivery status and provide timely updates to customers.

Coordinate with Operations, Transport Controllers and other internal teams to ensure smooth service delivery.

Handle customer inquiries, complaints, and operational issues in a timely manner.

Maintain accurate records of orders, shipments, and customer communications.

REQUIREMENTS AND SKILLS ESSENTIAL TO THE JOB

Diploma or Bachelor's Degree in Logistics, Supply Chain, Business Administration, Management, or related fields.

Minimum 2 years of experience in Customer Service, Logistics, Transportation, or Supply Chain Operations.

Experience in a logistics company is preferred.

Experience handling key accounts or dedicated projects is an advantage.

Strong communication and customer service skills.

Good coordination and problem-solving abilities.

Proficient in Microsoft Office, especially Excel and Word.

Good communication and coordination skills.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

PT SPIL Toll Indonesia - At Toll, we do more than just logistics; we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge, big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide, with 500 sites in 25 countries & a forwarding networks spanning 150 countries. We are proudly part of Japan Post.

PT SPIL Toll Indonesia - At Toll, we do more than just logistics; we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge, big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide, with 500 sites in 25 countries & a forwarding networks spanning 150 countries. We are proudly part of Japan Post.

What can I earn as a Customer Service Representative