Logistics & Customs Compliance Lead

Garuda Yamato Steel; Bekasi; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Garuda Yamato Steel is seeking an operations professional to oversee air import/export activities. You will manage inquiries, quotation requests, and shipment coordination to ensure timely delivery.

You will monitor financial documents, billing, and reporting while maintaining compliance with safety and regulatory standards. Ideal candidates have 5+ years in freight forwarding or logistics, strong English and Indonesian skills, and experience with TMF/Kewill systems for end-to-end shipment

Qualifications

• Experience in freight forwarding, logistics, or related operations.
• Strong coordination with internal teams and external vendors.
• Fluent English and Bahasa Indonesia in written and spoken form.

Responsibilities

• Monitor air import/export operations from inquiry to delivery.
• Prepare and review shipping documents and invoices.
• Coordinate with vendors, carriers, and customers to ensure timely shipments.

Skills

Attention to detail

Communication skills

Problem solving

Administrative skills

Coordination skills

Education

Bachelor's Degree or Diploma in any discipline

Tools

Kewill system

TMF system

Job description

Description

• Monitoring/back up team Air Import & Air Export (in TMF system and e-mail) starting receiving Shipping Instruction or inquiry from customer, request buying rate to overseas, quote to customer, non-job file / foreign to foreign shipment, pick up export process, monitor export process, pre-alert email & TMF, confirm pre-alert in system, monitor clearance import, till delivery.
• Monitor payment request, billing and submit invoice to receptionist.
• Check pre-alert from overseas in system regularly.
• Check late no reason code.
• Generate auto exception daily.
• Monitor update milestone daily.
• Handle shipment Kuta Beach from checking draft Air Way Bill, TMF system till delivery.
• Issue credit note including from branch.
• Check shipment nett revenue - profit loss shipment monthly basis.
• Monitor with origin for shipment unbilled or unlock cost before month end closing.
• Monitor and check locking file.
• Check and execute profit share warehouse from MSA in system.
• Checking buying rate to co-loader.
• Export audit and add shipment export in sharepoint.
• Checking profit share for shipment transhipment via SIN.
• Create employee monthly report.
• Create Credit Note report.
• Create Daily Shipment Report.
• Help create and monitor of implementation of Quality, Health, Safety and Environment objectives for Air Freight Departments.
• Make sure that every operation conducted according to safety regulations set up by customer and Indonesian Law.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

EXPORT

• Receive inquiry from shipper / overseas.
• Receive new shipment from sales team.
• Checking update cost to vendor (prepare quotation if any).
• Prepare documentation, dock receipts, BL (HBL, MBL, Cargo Manifest such as AMS, ISF/ ACI).
• Request PEB (Export Declaration) to PPJK. Communicate with customers regarding disposition of freight (i.e. Tracking & tracing, routing & dispatching, and rate quotations).
• File SED's (Shippers Export Declarations).
• Submit booking to co-loader/vendor or carrier.
• Inform vessel schedule to the shipper.
• Arrange trucking to pick up cargo.
• Release DO ( Delivery Order ) to shipper.
• Send shipping instruction to vendor/co-loader or carrier.
• Checking export document from shipper.
• Review and confirming Master Bill of Lading (MBL) from co-loader/vendor or carrier.
• Send pre-alert to destination office and the shipper.
• Post pre-alert on Kewil to destination office properly.

IMPORT

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas.
• Communicate with both origin office and consignee (including preparing quotation).
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office.
• Seek approval draft HBL from the consignee.
• Confirm & receive pre-alert on Kewill properly.
• Send pre-alert document to consignee.
• Prepare and pickup custom document from the consignee.
• Request draft PIB (Import Declaration) to PPJK.
• Sending draft PIB (Import Declaration) to the consignee for approval.
• Request BC.1. and Copy Manifest to Co - Loader / Carrier.
• Send NOA (Notice of Arrival) once shipment arrived.
• Update the pod on Kewill system properly.
• Prepare and arrange payment request/PR duty/tax to Co - Loader / Carrier.
• Issue Billing invoice duty/tax same day as payment request/PR.
• Monitor custom clearance process with custom clearance officer.
• Update custom process to the consignee regularly.
• Arrange trucking once shipment released/SPPB.
• Update milestone for delivery status properly.
• Prepare and issue for billing invoice (freight and custom clearance).
• Issue transmittal receive and submit full set of invoice & supporting documents to receptionist.
• Accrue cost from vendor and submit original invoice from vendor to finance for finalize.
• Locking the file on Kewill system properly.
• Monitor transactions and notify manager of any problem or irregularities.
• Provide excellent and timely customer service by informing the customer of the status of their shipment(s).
• Coordinate the release of goods from the carrier, customs or other governmental agency examinations that may be required.

FINANCE

• Update milestone on Kewill system properly.
• Locking the file on Kewill system properly.
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide finance department with proper and correct billing information.
• Communicate & correspond with other company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet customer's requirement for the movement of freight. Implement the Quality objectives set for Sea Freight Department.
• Help maintain implementation on Health, Safety and Environment objectives on daily business.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Description

Job Descriptions:

• Providing support to Sales Team by coordinating and assisting in follow-up request and quotations
• Preparing and submitting quotations for customers and overseas
• Preparing and submitting e-bids via system
• Organizes and maintains sales literature
• Procure rate from overseas, airlines, carriers, co-loader, trucking, customs
• Maintaining customer quotation data and maintain quote log
• Act as point of contact to potential customers as directed by Sales Team and Superior or through contact with Crane network of offices and agents
• Coordinates the sales effort internally with overseas offices, operations, customer service and finance department
• Monitor new opportunities within the market from media & press releases
• Assist BDM in planning office visits with customers and manage client database on shared drive, including (but not limited to) customer profiles, account activities, SOP's, customer set up documents and proposals
• Research company data to track target account progress and/or growth on a scheduled basis and report to management
• Work with sales, clients, and operations to implement processes and pricing to effectively transition new business from the close of sale to operations.
• Work with clients and Sales Team to establish KPI's, reports and customer web tools tailored to the client needs.
• Follow up clients, sales and operations to ensure that implementation is successful
• Implement the Quality objectives for Commercial Department
• Help maintain implementation on Health, Safety and Environment objectives on daily business

Essential Job Functions

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries
• Provide receipt/payment support to branches
• Reconcile customer accounts in Sage Accounting Software
• Communicate with clients via phone and/or email
• Relieve for Accounts Payable when required.

Qualifications

Education

Required

• Associates or better

**Description**

**Essential Job Functions**

• Submit customer invoices in their portals to ensure timely payment.
• Follow established procedures for processing cash receipting (EFT and credit card).
• Research and process valid customer refunds.
• Communicate with branches regarding payment discrepancies.
• Distribute ATBs with analysis of overdue amounts and expected payment dates.
• Investigate and resolve client queries
• Provide receipt/payment support to branches
• Reconcile customer accounts in Sage Accounting Software
• Communicate with clients via phone and/or email
• Relieve for Accounts Payable when required.

**Essential Skills and Qualifications**

• Strong working knowledge of accounts receivable
• Attention to detail and accuracy
• Good communication and interpersonal skills
• Strong organisational and decision-making skills
• Ability to problem-solve
• Negotiation and conflict management skills
• Strong experience in general bookkeeping procedures
• Proficient in relevant computer applications

**Qualifications**

**Education**

**Required**

• Associates or better in Accounting

**Experience**

**Preferred**

• Must have completed secondary school with satisfactorily results in Mathematics- Proficiency in English required- Applicants studying an accounting degree may be considered.

**About the Role:**

**Grade Level (for internal use):**

10

**The Team:**

The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S&P Global Energy's industry-leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long-term partnerships.

**Responsibilities and Impact:**

• Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions
• Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time-to-value
• Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships
• Serve as the primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences
• Conduct regular business reviews and strategic on-site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes
• Leverage advanced analytics and emerging technologies to provide data-driven insights that improve customer experience and drive adoption of innovative energy solutions

**What We're Looking For:**

**Basic Required Qualifications:**

• Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm
• Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement
• Proven track record in customer-facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth
• Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities
• Ability to travel within the Asia Pacific region to support customer engagements and business development activities

**Additional Preferred Qualifications:**

• Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications
• Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions
• Proficiency with CRM platforms and customer success management tools for data-driven insights
• Multilingual capabilities beyond English and Bahasa Indonesia, particularly other regional languages within the Asia Pacific market

**About S&P Global Energy**
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at .

**What's In It For** **You?**

**Our Mission:**

Advancing Essential Intelligence.

**Our People:**

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

**Our Values:**

**Integrity, Discovery, Partnership**

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to provide confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits:**

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

**Recruitment Fraud Alert:**
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

**Import & Customs Operations Staff**

• Review and verify import documentation, including PIB (Import Declaration) and supporting customs documents.
• Coordinate with PPJK, freight forwarders, and customs-related parties to ensure efficient customs clearance processes.
• Monitor import and export shipments and ensure compliance with Indonesian customs regulations.
• Liaise with warehouses regarding goods receiving, inventory coordination, and deliveries to customers.
• Ensure all import and export documentation is complete, accurate, and compliant with regulatory requirements.
• Follow up on shipment status and proactively resolve operational issues related to logistics and customs clearance.
• Communicate with internal departments and external service providers to support supply chain activities.
• Maintain proper records and reports related to import, export, and customs operations.

**Qualifications**

• Bachelor's Degree (S1) or Diploma (D3) in any discipline.
• Minimum 5 years of experience in a freight forwarding, logistics, import-export, or customs-related environment.
• Strong understanding of Indonesian import-export regulations and customs procedures.
• Experienced in reviewing and checking PIB and other customs documents.
• Familiar with coordinating with PPJK, freight forwarders, warehouses, and customs authorities.
• Good command of English, both written and spoken.
• Strong administrative, coordination, and problem-solving skills.
• Willing to learn and adapt to new challenges and business processes.
• Preferably based in Jakarta, with an estimated commuting time to the office of no more than one hour.
• Pleasant personality, easy-going, and able to work effectively with different stakeholders.
• Hardworking, highly responsible, proactive, and detail-oriented.

**Preferred Qualifications**

• Previous experience working for a freight forwarding company or PPJK.
• Strong knowledge of customs clearance processes and import compliance.
• Experience managing multiple stakeholders and shipment activities simultaneously.

**Why Join Us?**

• Opportunity to work in a dynamic and growing business environment.
• Exposure to end-to-end import, logistics, and customs operations.
• Collaborative and supportive team culture.
• Opportunities for professional growth and continuous learning.

**Assistant**