Customer Service Ocean EXIM Staff - Logistics (C-135315)

RGF HR Agent Indonesia; Jakarta Selatan; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

RGf HR Agent Indonesia is recruiting on behalf of a Japanese logistics company for a Customer Service Ocean Export and Import Staff role in Jakarta. The position focuses on handling end-to-end ocean freight operations, ensuring shipments are processed efficiently and delivered on schedule.

You will coordinate with shipping lines and overseas agents, prepare documentation, manage invoicing, monitor status, resolve issues, and ensure compliance with trade rules.

Qualifications

• Bachelor's degree from any major.
• Business English proficiency.
• Minimum 3 years of experience as Export/Import in a Japanese ocean freight forwarding company.
• Hands-on experience with FCL shipments and AMS/AFR submissions.

Responsibilities

• Manage end-to-end ocean freight export and import operations.
• Coordinate with shipping lines to negotiate rates and bookings.
• Liaise with overseas agents, customers, shipping lines and other parties.
• Prepare, verify, and process export documentation (B/L, SI, VGM, PEB, etc.).
• Create and manage job orders, prepare billing documents, and issue invoices.
• Monitor shipment status and coordinate to ensure timely cargo movement.
• Identify and resolve shipment-related issues and provide timely updates to customers.
• Ensure compliance with company policies, SOPs and regulations.
• Maintain accurate shipment records and filing throughout the process.
• Provide responsive customer service and build strong working relationships.

Skills

Business English

Customer communication

Education

Bachelor's degree

Tools

CargoWise

Job description

Customer Service Ocean EXIM Staff - Logistics (C-135319)

Our client is a Japanese Logistics company. Currently, they are looking for Customer Service Ocean Export and Import Staff.

Job Responsibilities:

Manage end-to-end ocean freight export and import operations, ensuring shipments are handled efficiently and delivered according to schedule

Coordinate with shipping lines to negotiate rates, secure vessel space, and arrange timely bookings

Liaise closely with overseas agents, customers, shipping lines, and other relevant parties to ensure smooth shipment coordination

Prepare, verify, and process export documentation, ensuring accuracy and compliance with shipping requirements

Create and manage job orders, prepare billing documents, and issue customer invoices accurately and within established deadlines

Monitor shipment status and coordinate closely with relevant parties to ensure timely cargo movement and smooth operational execution

Proactively identify and resolve shipment-related issues, handling operational challenges while providing timely updates and solutions to customers

Ensure all shipping activities comply with company policies, standard operating procedures, and applicable customs and international trade regulations

Maintain accurate shipment records and ensure proper documentation and filing throughout the entire shipment process

Provide responsive customer service and build strong working relationships with customers, overseas agents, and business partners

Other task assigned

Job Requirements:

Bachelor's degree from any major

Business English proficiency

Min. 3 year of working experience as Export Import in a Japanese Ocean freight forwarding Company

Hands-on experience managing FCL shipments, including AMS/AFR submissions, with preferably prior experience using CargoWise

Strong knowledge of export-import procedures and shipping documentation (B/L, SI, VGM, PEB, etc.)

Able to work under pressure and manage multiple tasks effectively, detail-oriented and customer-focused

[Only CV in English will be processed]