Ocean Export/Import Logistics Specialist

RGF HR Agent Indonesia; Jakarta Selatan; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

RGf HR Agent Indonesia is recruiting on behalf of a Japanese logistics company for a Customer Service Ocean Export and Import Staff role in Jakarta. The position focuses on handling end-to-end ocean freight operations, ensuring shipments are processed efficiently and delivered on schedule.

You will coordinate with shipping lines and overseas agents, prepare documentation, manage invoicing, monitor status, resolve issues, and ensure compliance with trade rules.

Qualifications

• Bachelor's degree from any major.
• Business English proficiency.
• Minimum 3 years of experience as Export/Import in a Japanese ocean freight forwarding company.
• Hands-on experience with FCL shipments and AMS/AFR submissions.

Responsibilities

• Manage end-to-end ocean freight export and import operations.
• Coordinate with shipping lines to negotiate rates and bookings.
• Liaise with overseas agents, customers, shipping lines and other parties.
• Prepare, verify, and process export documentation (B/L, SI, VGM, PEB, etc.).
• Create and manage job orders, prepare billing documents, and issue invoices.
• Monitor shipment status and coordinate to ensure timely cargo movement.
• Identify and resolve shipment-related issues and provide timely updates to customers.
• Ensure compliance with company policies, SOPs and regulations.
• Maintain accurate shipment records and filing throughout the process.
• Provide responsive customer service and build strong working relationships.

Skills

Business English

Customer communication

Education

Bachelor's degree

Tools

CargoWise

Job description

RGf HR Agent Indonesia is recruiting on behalf of a Japanese logistics company for a Customer Service Ocean Export and Import Staff role in Jakarta. The position focuses on handling end-to-end ocean freight operations, ensuring shipments are processed efficiently and delivered on schedule.

You will coordinate with shipping lines and overseas agents, prepare documentation, manage invoicing, monitor status, resolve issues, and ensure compliance with trade rules.