Pemimpin Pengadaan: Negosiasi, Sourcing & Kontrak

Pt Sumber Inti Perkasa Pembangunan; Sidoarjo; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Expeditors is seeking an Ocean Export Agent to ensure timely movement of freight and information, delivering exceptional customer service within the Ocean Export Department in Indonesia.

You will manage cargo data entry, track and trace shipments, coordinate with airlines and vendors on SI/SO and customs clearance, prepare daily client reports, and uphold regulatory compliance, safety, and quality objectives for the branch.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Hazardous Materials certification (preferred)
• Fluent in English

Responsibilities

• Ensure smooth and timely freight process flow
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Coordinate with airlines, managing AWB (Air Waybill), export/import clearance with airport customs
• Booking with shipping lines, managing SI/SO, VGM submission, port coordination
• Coordinate with domestic trucking providers, waybill, GPS tracking, POD collection
• Provide daily report to customers and do daily monitoring with communication with vendor
• Respond to inquiries and escalate problems to management when necessary
• Maintain/update customers SOPs in the DLSOPs
• Provide proper billing information to the accounting department

Skills

Fluent in English

Excel

Word

Interpersonal skills

Organizational skills

Hazardous Materials certification

Education

High School or better

Job description

Ocean Export Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English

Reporting Structure

Ocean Export Supervisor

Description

Job Description:

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas
• Checking cargo data and CIPL for both international and domestic shipment
• Arrange Moda transportation and communication with vendor
• Direct monitoring for loading/unloading cargo for every shipment
• Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
• Provide daily report to customers and do daily monitoring with communication with vendor.
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
• Coordinating with airlines, managing AWB (Air Waybill), export/import clearance with airport customs
• Booking with shipping lines, managing SI/SO, VGM submission, port coordination
• Coordination with domestic trucking providers, waybill (Surat Jalan), GPS tracking, POD collection
• Track and trace cargo as necessary to insure proper movement and delivery.
• Submitting manifest in CEISA
• Coordination with Customs Clearance Department for PEB/ PIB
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet client's requirement for the movement of freight.
• Sending original invoice and supporting documents to customers.
• Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Qualifications

**Behaviors**

• **Dedicated:** Devoted to a task or purpose with loyalty or integrity

**Motivations**

• **Growth Opportunities:** Inspired to perform well by the chance to take on more responsibility

**Education**

• High School or better

Job Duties - Essential Functions of the Job:

Job Duties - Essential Functions of the Job:

• Promoting, develop target list and initiate contact with potential customers through a relationship based approach such as sales phone calls and cold calling.
• Introduce the company and the company's services to potential customers and build and maintain ongoing relationships.
• Demonstrates products and services to existing and potential customers and assisting them for solutions by means of consultative selling.
• Work with customers to understand and identify their strategic vision, objectives and needs while aligning our products and services.
• Increases business with established and new customers over time.
• Develop clear and effective written proposals and/or quotations for existing and/or potential clients.
• Manages resolutions of customer complaints or problems.
• Coordinates the sales effort internally with overseas offices, operations, customer service and accounting department.
• Continually maintaining and developing the business and provide Business Review presentations to clients.
• Analyzes market potential and determine value of existing and potential client value to the organization.
• Controls, Monitors and Resolves Account Receivables of clients on timely basis and ensure it is kept current.
• Achieves and maintain profitable business consistent with the company's goals.
• Create and implement the Quality objectives for Sales Department.
• Help maintain implementation on Health, Safety and Environment objectives on daily business.

Skill and Abilities:

• Fluent in English
• Strong client-facing skills and effective selling to an executive, owner, and or decision maker with a consultative approach
• Strong entrepreneurial experience and goal-driven focus.
• Excellent verbal and written communication skills
• Plans, organizes and uses time efficiently and effectively.
• Dependable, follows instructions, responds to management direction
• Ability to meets challenges with resourcefulness
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
• Excellent planning and organizational skills.
• The ability to work in a fast‑paced environment.

Education

• Associates or better

Experience

• 3-5 years: Sales & Marketing Freight Forwarding Industry