Malay-English Customer Support Specialist — Multichannel

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 22,320,000 - 50,220,000; Full time

Job summary

amIT Global Solutions Sdn Bhd in Yogyakarta is seeking a Customer Service representative who speaks Melayu and communicates in English. The role focuses on delivering excellent customer service across channels and handling inquiries and issues efficiently.

The position requires 2–3 years in hospitality, customer service, or sales, with a willingness to work shifts including weekends and public holidays; immediate availability is preferred.

Qualifications

• Fluent in Melayu language (both written and spoken) and English.
• Minimum education: Diploma (D3) in any major.
• 2–3 years of experience in hospitality, customer service, or sales.
• Communicative and customer oriented.
• Willing to work in a shifting schedule, including weekends and public holidays.
• Immediate availability is preferred.

Responsibilities

• Support customers by addressing inquiries and resolving issues.
• Provide accurate information and guidance to customers.
• Deliver a positive customer experience across multiple communication channels.
• Handle calls and emails professionally.
• Handle complaints through calls and email.
• Serving Malay Markets.
• Provide accurate information about products and services.
• Identify opportunities to promote and recommend relevant products or services to potential and existing customers.

Skills

Malay language fluency

English language proficiency

Customer service

Education

Diploma (D3) in any major

Job description

amIT Global Solutions Sdn Bhd in Yogyakarta is seeking a Customer Service representative who speaks Melayu and communicates in English. The role focuses on delivering excellent customer service across channels and handling inquiries and issues efficiently.

The position requires 2–3 years in hospitality, customer service, or sales, with a willingness to work shifts including weekends and public holidays; immediate availability is preferred.