Customer Service - Melayu Speaker

TP; Sleman; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

TP in Yogyakarta is seeking a Customer Service professional who speaks Bahasa Melayu to join our growing team. If you have strong communication skills in Malay and English, and a passion for delivering excellent service, we want to hear from you.

In this role you will support customers by addressing inquiries, resolving issues, and providing accurate information across channels. You will work with a dynamic, multicultural team and be valued for your language skills and customer‑focused mindset.

Qualifications

• Diploma or equivalent required.
• 2–3 years of experience in hospitality, customer service, or sales.
• Fluent in Bahasa Melayu and English.

Responsibilities

• Handle inquiries and resolve issues for customers.
• Provide accurate information and guidance to customers.
• Deliver a positive customer experience across various communication channels.
• Handle calls and emails professionally.
• Serve Malay markets and promote relevant products or services.

Skills

Bahasa Melayu speaker

English proficiency

Customer service

Education

Diploma (D3)

Job description

We are seeking a Customer Service (Bahasa Melayu Speaker) to join our growing team in Yogyakarta. If you have strong communication skills in Bahasa Melayu and good English proficiency, and a passion for delivering excellent customer service, we would love to hear from you.

In this role, you will:

• Support customers by addressing inquiries and resolving issues.
• Provide accurate information and guidance to customers.
• Deliver a positive customer experience across multiple communication channels.

Join us and be part of a dynamic, multicultural environment where your language skills and customer-focused mindset can make a real impact.

Key responsibilities

• Handle calls and emails professionally.
• Handle complaints through calls and email.
• Serving Malay Markets.
• Provide accurate information about products and services.
• Identify opportunities to promote and recommend relevant products or services to potential and existing customers.

What we're looking for

• Fluent in Melayu language (both written and spoken) and English
• Minimum education: Diploma (D3) in any major.
• 2–3 years of experience in hospitality, customer service, or sales.
• Communicative and customer oriented.
• Willing to work in a shifting schedule, including weekends and public holidays.
• Immediate availability is preferred.