Admin & Call Center Specialist

MatchaTalent; Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MatchaTalent is seeking an Admin & Call Center Specialist based in Jakarta Barat, Indonesia. The role focuses on supporting customer service operations, sales administration, appointment coordination, and customer engagement to ensure a seamless service lifecycle.

The successful candidate will handle inquiries, follow-ups, and coordination with sales and service teams. This position requires strong organizational skills and a proactive, customer-oriented approach in a fast-paced environment.

Qualifications

• Diploma (D3) in a related field or equivalent.
• 1–2 years experience in customer service, call center, or administrative roles.
• Proficient in Microsoft Office and data entry systems.
• Excellent verbal communication and customer service orientation.
• Strong organizational skills and ability to multitask.
• Willing to work beyond regular hours when needed.
• Basic English for reporting and communication.

Responsibilities

• Handle inbound inquiries via phone, messaging, and other channels with timely, professional responses.
• Perform outbound follow-ups and customer care activities to support retention.
• Assist sales conversion by following up with prospects and engaging customers.
• Receive and coordinate survey, installation, maintenance, and service requests.
• Schedule appointments and confirm service arrangements with customers.
• Maintain accurate records of customers, orders, payments, and services.
• Prepare routine reports and support KPI monitoring and documentation.
• Coordinate with sales, technical, and operations teams to ensure smooth service delivery.

Skills

Customer service

Microsoft Office

Data entry

English communication

Education

Diploma (D3)

Tools

Data entry systems

Job description

This role requires the candidate to work in Jakarta Barat, Indonesia.

Client Overview

Our client is a growing international consumer electronics and home appliance company specializing in water purification, air treatment, and healthy living solutions. The company develops and distributes a wide range of residential and commercial water filtration products, supported by in-house research, technical expertise, and customer service capabilities to ensure consistent product quality and innovation.

With an expanding presence across multiple international markets, the organization continues to strengthen its position through customer-focused solutions, advanced filtration technologies, and comprehensive after-sales support. The company is committed to delivering reliable products and exceptional customer experiences while supporting its long-term growth across Southeast Asia.

Job Role

The Admin & Call Center Specialist will be responsible for supporting customer service operations, sales administration, appointment coordination, and customer engagement activities. This role serves as the key communication bridge between customers, sales teams, and technical service teams, ensuring smooth operational processes and a positive customer experience throughout the service lifecycle.

The successful candidate will manage inbound and outbound customer communications, coordinate installation and maintenance schedules, maintain accurate operational records, and support sales conversion initiatives. This position is ideal for organized and customer-oriented professionals who enjoy working in a structured, fast-paced environment that combines administrative responsibilities with customer interaction.

Key Responsibilities

• Handle inbound customer inquiries through phone, messaging platforms, and other communication channels while ensuring timely and professional responses.
• Conduct outbound customer follow-ups, satisfaction calls, and customer care activities to gather feedback and support customer retention.
• Support sales conversion activities by following up with prospective customers and assisting in customer engagement initiatives.
• Receive, verify, and coordinate survey, installation, maintenance, and service requests from internal teams and customers.
• Schedule appointments and communicate directly with customers to confirm service arrangements and operational requirements.
• Maintain accurate customer, order, payment, and service records within company systems and databases.
• Track operational activities, prepare routine reports, and support KPI monitoring and administrative documentation.
• Coordinate closely with sales, technical, and operational teams to ensure efficient service delivery and customer satisfaction.

Requirements

• Minimum Diploma (D3) in Business Administration, Management, Communications, Marketing, or other relevant disciplines.
• Minimum 1–2 years of experience in Customer Service, Call Center, Customer Support, Administrative Support, Retail Operations, Consumer Electronics, FMCG, or related industries.
• Strong proficiency in Microsoft Office applications, data entry systems, and general computer operations.
• Excellent verbal communication skills with a strong customer service orientation and professional telephone etiquette.
• Strong organizational skills with the ability to manage multiple tasks, schedules, and customer requests accurately.
• Detail-oriented, responsible, and capable of maintaining accurate records and operational documentation.
• Proactive, eager to learn, and able to work effectively within a structured operational environment.
• Ability to coordinate effectively with customers, sales teams, and service personnel.
• Good conversational English skills for basic communication and reporting purposes.
• Willing to support operational requirements outside regular working hours when necessary.

Job Code: #708