Customer Service Export Import

PT PANAKOR LOGISTICS INDONESIA; Jakarta Selatan; Sur place; IDR 89 280 000 - 178 560 000; Plein temps

Résumé du poste

PT PANAKOR LOGISTICS INDONESIA is seeking an Export Import Customer Service professional in Jakarta to manage customer communications, shipment coordination, and EXIM documentation.

The role requires strong English communication, the ability to multitask in a fast-paced environment, and a track record in logistics or freight forwarding customer service. You will liaise with customers, shipping partners, and overseas agents to ensure smooth end-to-end shipments.

Qualifications

• Bachelor's degree in Logistics, Business, or related field.
• At least 3 years of experience in Customer Service or Operations in Logistics/Freight Forwarding.
• Fluent in English (oral and written).
• Familiarity with EXIM docs: SI, BL, AWB, COO, COO and related paperwork.

Responsabilités

• Handle customer requirements, documentation requests, inquiries, and complaints professionally and provide timely responses.
• Identify, source and negotiate rates with shipping lines, airlines, transporters, vendors.
• Prepare and provide price quotations to customers or overseas agents.
• Coordinate booking with shipping lines, airlines, co-loaders, trucking vendors, and customs brokers.
• Prepare, review, verify, and maintain shipment documentation (SI, BL, AWB, COO, manifests, DO, etc.).
• Provide timely shipment updates and reports to customers and internal teams.
• Ensure smooth communication and coordination throughout the shipment process.
• Issue invoices to customers/agents and manage payments to providers/liners.
• Work closely with internal teams.

Connaissances

Fluent English

Multitasking

Team player

Korean (plus)

Formation

Bachelor's degree in Logistics, Business, or related field

Description du poste

We are looking for an Export Import Customer Service to manage customer communication, shipment coordination, and logistics documentation processes. The ideal candidate has strong English communication skills, is able to multitask in a fast-paced environment. You will be main contact for customers, shipping partners, and overseas agents.

Key responsibilities:

Handle customer requirements, documentation requests, inquiries, and complaints professionally and provide timely responses

Identify, Sourcing and negotiate rate with shipping lines, airlines, transporters, vendors management

Prepare and provide price quotations to customers or overseas agents

Coordinate booking arrangements with shipping lines, airlines, co-loaders, trucking vendors, Customs Brokers (PPJK)

Prepare, review, verify, and maintain complete and accurate shipment documentation, such as Shipping Instructions (SI), Bills of Lading (BL), Air Waybills (AWB), CIPL, Manifests on CIESA 4.0, Delivery Orders (DO), others supporting documents needed

Manage shipment, provide timely and accurate shipment updates and reports to customers and relevant internal teams

Ensure smooth communication and coordination throughout the shipment process

Issue debit/credit/invoice to customers/agents and payment for service providers/liners

Work closely with internal team

Requirements:

Bachelor's degree in Logistics, Business, or a related field

At least 3 years of experience in Customer Service or Operations in the Logistics/Freight Forwarding company

Familiarity with CIESA, Incoterm, Shipping Instructions (SI), Bills of Lading (BL), Air Waybills (AWB), PEB, PIB, Manifests, Certificates of Origin (COO), and related EXIM documentation.

Strong knowledge of export and import procedures, customs regulations, international shipping processes, and freight forwarding operations

Fluent in English both oral and written

Korean language skills are a plus

Ability to multitask, discipline, proactive, responsible, reliable, high initiative, and able to work in team

Ability to communicate in English for daily work purposes, including emails, documents, and communication with overseas parties

Willingness to provide operational support outside normal working hours when required, including 24/7 support

Logistics, Freight & Delivery Services 1-10 employees

SINCE 1997 PANAKOR LOGISTICS

PT PANAKOR LOGISTICS INDONESIA was established in 2025 and is located in Jakarta. The company is a subsidiary of PANAKOR GROUP HONG KONG, which has 17 branches across Asia.

Specializes in domestic and international freight forwarding services, providing reliable logistics solutions to meet customers' shipping and transportation needs.

SINCE 1997 PANAKOR LOGISTICS

PT PANAKOR LOGISTICS INDONESIA was established in 2025 and is located in Jakarta. The company is a subsidiary of PANAKOR GROUP HONG KONG, which has 17 branches across Asia.

Specializes in domestic and international freight forwarding services, providing reliable logistics solutions to meet customers' shipping and transportation needs.