Export-Import Logistics & Customer Service Specialist

PT PANAKOR LOGISTICS INDONESIA; Jakarta Selatan; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

PT PANAKOR LOGISTICS INDONESIA is seeking an Export Import Customer Service professional in Jakarta to manage customer communications, shipment coordination, and EXIM documentation.

The role requires strong English communication, the ability to multitask in a fast-paced environment, and a track record in logistics or freight forwarding customer service. You will liaise with customers, shipping partners, and overseas agents to ensure smooth end-to-end shipments.

Qualifications

• Bachelor's degree in Logistics, Business, or related field.
• At least 3 years of experience in Customer Service or Operations in Logistics/Freight Forwarding.
• Fluent in English (oral and written).
• Familiarity with EXIM docs: SI, BL, AWB, COO, COO and related paperwork.

Responsibilities

• Handle customer requirements, documentation requests, inquiries, and complaints professionally and provide timely responses.
• Identify, source and negotiate rates with shipping lines, airlines, transporters, vendors.
• Prepare and provide price quotations to customers or overseas agents.
• Coordinate booking with shipping lines, airlines, co-loaders, trucking vendors, and customs brokers.
• Prepare, review, verify, and maintain shipment documentation (SI, BL, AWB, COO, manifests, DO, etc.).
• Provide timely shipment updates and reports to customers and internal teams.
• Ensure smooth communication and coordination throughout the shipment process.
• Issue invoices to customers/agents and manage payments to providers/liners.
• Work closely with internal teams.

Skills

Fluent English

Multitasking

Team player

Korean (plus)

Education

Bachelor's degree in Logistics, Business, or related field

Job description

PT PANAKOR LOGISTICS INDONESIA is seeking an Export Import Customer Service professional in Jakarta to manage customer communications, shipment coordination, and EXIM documentation.

The role requires strong English communication, the ability to multitask in a fast-paced environment, and a track record in logistics or freight forwarding customer service. You will liaise with customers, shipping partners, and overseas agents to ensure smooth end-to-end shipments.